Operations Assistant

SOLID SURFACE CARE, INC; Englewood (CO); On-site; USD 52,000 - 65,000; Full time

Benefits offered by this job

Competitive benefits

Flexible schedules

Job summary

SOLID Surface Care, Inc. is seeking an Operations Assistant to support the Operations & Sales Management teams by ensuring smooth operations and contributing to the department’s profitability and growth.

You will assist with technician scheduling, reporting, and office tasks, while maintaining strong client and employee interactions. The role emphasizes scheduling, payroll review, coordinating with clients, and maintaining administrative accuracy in a fast-paced service environment.

Qualifications

• 3+ years’ recent experience in an administrative operations role
• Experience with Service Industry Software and accounting management software (e.g., Salesforce)
• Proficiency in Microsoft Office with heavy Excel data manipulation
• Strong organizational & time management skills and attention to detail
• Exceptional interpersonal communication and business acumen
• Self-motivated and able to work with minimal supervision

Responsibilities

• Assign technicians to work orders.
• Review hours worked before payroll submission.
• Schedule work with clients.
• Maintain key access for client sites.
• Run reports for labor and project variance.
• Maintain the office and answer employee questions.
• Other duties as assigned.

Skills

Team management

Business acumen

Written communication

Verbal communication

Adaptability

Multitasking in fast-paced env

Tools

Salesforce

Excel

Outlook

Word

Job description

• Employee Type FT Non-Exempt

OPERATIONS ASSISTANT

The Operations Assistant will support the Operations & Sales Management teams by ensuring smooth operations and contributing to the overall profitability and growth of the department. The Operations Assistant will be responsible for assisting with technician and office management support including technician scheduling, preparing reports, assist with training on company procedures and other related tasks.

Responsibilities:

• Assigning technicians to work orders.
• Reviewing hours worked before submission to payroll.
• Scheduling work with the client
• Maintain key access for the client sites
• Running reports for labor, variance report projects and others
• Maintain the office the office, answer general employee questions,
• Other duties as assigned.

Primary Performance Measurements:

• Improve Internal and External Client Satisfaction
• Reduce Time from order receipt to Ready to Schedule
• Reduce Time to Close Orders

Top Characteristics:

• Strong team management experience
• Strong business acumen, basic accounting skills and the ability to reason through ever changing scenarios.
• Strong interpersonal skills, excellent written and verbal communication.
• Ability to adjust quickly to new processes and procedures.
• Ability to work in fast-paced environment with multiple priorities, with minimal supervision.
• Ability to interface effectively at all levels internally and with clients.

Requirements:

• 0% travel
• 3+ years’ recent experience in an administrative operations role in a similar environment
• Prior experience working with a “Service Industry Based Software” enterprise and accounting management software (i.e., Salesforce)
• Recent experience managing complex workforce scheduling in a fast-paced environment
• Advanced Proficiency in Microsoft Office applications (including Outlook, Word, and Excel) heavy data manipulation in Excel
• Strong organizational & time management skills and attention to detail
• Exceptional interpersonal communication skills and strong business acumen
• Exhibit self-motivation, be self-directed, and steadfastness

About SOLID Surface Care, Inc.

Founded in 1996 in Charlotte, NC, SOLID® Surface Care, Inc. is the nation’s largest self-performing facility care company. SOLID is revered for its breadth of science-based cleaning, enhanced disinfection expertise and world-class specialty surface care. We are passionate about being environmentally conscious with our methodologies and extending the life of every surface. Our well-trained teams deliver the highest level of cleaning, disinfecting, restoration, and maintenance for all hard and soft surfaces, while providing a best-in-class client experience.

At SOLID, we care for our people by offering challenging opportunities, career advancement paths, competitive benefits, and flexible schedules. We are committed to developing expertise in all we do and seek excellence in one another and every surface we touch. SOLID’s dynamic leadership team and colleagues promote a supportive, respectful open‑door culture and strive to achieve the most effective ways to work with and care for each other.

Additional Information

• EEO-1 Classification Administrative Support Workers