Operations Analyst II - 73006656

Business and Financial Operations; Tallahassee (FL); On-site; USD 52,000 - 68,000; Full time

Job summary

The Florida Department of Revenue seeks an Operations Analyst II in the General Tax Administration Program based in Tallahassee. The incumbent will assist taxpayers by phone and mail regarding billings and delinquencies, review and update records, and provide guidance on filing obligations and departmental policies.

This internal agency advertisement requires current employment with the Department of Revenue and at least one year of experience researching and resolving complex Florida tax

Qualifications

• Currently employed with the Florida Department of Revenue within the General Tax Administration Program.
• One year of experience researching, reviewing, and resolving complex Florida tax account issues utilizing SUNTAX.
• Ability to handle large call volumes up to 7.5 hours per day.
• Experience with departmental and taxpayer records management.

Responsibilities

• Assist taxpayers via telephone and written correspondence on billings and delinquencies.
• Examine and update department records.
• Provide information on filing obligations and departmental policies.

Skills

Customer service

Bilingual Spanish/English

Record management

Tax account issues

Tools

SUNTAX

Job description

Operations Analyst II position in the Florida Department of Revenue's General Tax Administration Program, based in Tallahassee. The incumbent assists taxpayers via telephone and written correspondence regarding departmental billings and delinquencies, examines and updates records, and provides information on filing obligations and departmental policies. This is an internal agency advertisement requiring current employment with the Department of Revenue and one year of experience researching and resolving complex Florida tax account issues.

Key qualifications:

• Currently employed with the Florida Department of Revenue within the General Tax Administration Program
• One year of experience researching, reviewing, and resolving complex Florida tax account issues utilizing SUNTAX
• Ability to handle large call volumes up to 7.5 hours per day
• Bilingual Spanish/English preferred
• Experience with departmental and taxpayer records management