Tax Operations & Workflow Analyst I

Business and Financial Operations; Tallahassee (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

Florida Department of Revenue in Tallahassee seeks an Operations Analyst I to manage workflow, monitor operations, resolve issues, and assign tasks. The role acts as a liaison between managers and work units within the General Tax Administration Program.

The incumbent will perform quality reviews, ensure accuracy, and support returns processing using Fairfax IMS and SUNTAX tools. This is an internal agency position requiring current employment with the agency.

Qualifications

• Currently employed with Florida Department of Revenue's General Tax Administration Program, Return and Revenue Processing Process
• 1 year of experience processing tax returns using Fairfax IMS
• 1 year of experience creating or maintaining accounts in SUNTAX via Social GUI/Social Daemon or MEF Report
• 6 months of experience processing tax returns in Data Management Fairfax Work Queues
• Experience using Microsoft Excel and Word

Responsibilities

• Manage workflow and monitor ongoing operations.
• Resolve problems and assign work within units.
• Conduct quality reviews of work products.
• Serve as liaison between managers and work units.

Skills

Excel

Word

Tools

Fairfax IMS

SUNTAX

Social GUI

Social Daemon

MEF Report

Job description

Florida Department of Revenue in Tallahassee seeks an Operations Analyst I to manage workflow, monitor operations, resolve issues, and assign tasks. The role acts as a liaison between managers and work units within the General Tax Administration Program.

The incumbent will perform quality reviews, ensure accuracy, and support returns processing using Fairfax IMS and SUNTAX tools. This is an internal agency position requiring current employment with the agency.