OPERATIONS ANALYST II - 73006656

Florida; Tallahassee (FL); On-site; USD 39,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Tuition waivers

Paid sick and personal leave

10 paid holidays annually

Retirement savings

Vision and dental insurance

Job summary

The Florida Department of Revenue seeks an Operations Analyst II in the General Tax Administration Program, Taxpayer Services Process, Collections Unit. The incumbent assists taxpayers by telephone and written correspondence regarding billings and delinquencies and works to resolve accounts.

They update records and coordinate with department personnel for final resolution, and provide information on filing obligations and department rules.

Qualifications

• Experience researching, reviewing, and resolving complex Florida tax account issues using SUNTAX.
• Handle taxpayer inquiries via telephone and written correspondence.
• Bilingual Spanish/English preferred.

Responsibilities

• Assist taxpayers via telephone and written correspondence regarding billings and delinquencies.
• Update departmental or taxpayer records and coordinate with other personnel for resolution.
• Provide accurate information on filing obligations and departmental rules.

Skills

Tax account research

Phone & written inquiries

Bilingual Spanish/English

Tools

SUNTAX system

Job description

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The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website .

Agency: Department of Revenue

Working Title: OPERATIONS ANALYST II - 73006656

This is an Internal Agency Advertisement.

T he Florida Department of Revenue’s General Tax Administration program collects the revenue that maintains the state’s infrastructure, funds schools, protects the environment, and much more. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website .

JOB SUMMARY:

This is an Operations Analyst II position in the General Tax Administration Program's, Taxpayer Services Process, Collections Unit. The incumbent assists taxpayers via telephone and written correspondence concerning departmental billings and delinquencies and takes appropriate actions to resolve accounts. The incumbent examines and updates departmental or taxpayer records and may require additional taxpayer contact or other departmental personnel for final resolution. The incumbent also provides accurate information and assists taxpayers or other Department specialists with inquiries regarding filing obligations and departmental rules, policies, and procedures.

MINIMUM REQUIREMENTS:

• Currently employed with the Florida Department of Revenue within the General Tax Administration Program.
• One year of experience researching, reviewing, and resolving complex Florida tax account issues utilizing master data and financial information in the System for Unified Taxation (SUNTAX).

PREFERENCES:

• Preference will be given to candidates who are bilingual (Spanish/English).

SPECIAL NOTES:

• The successful candidate will be required to answer a large volume of calls up to 7.5 hours a day.

SALARY:

The hiring salary for this position generally will not exceed $3,821.06 monthly/$45,852.72 annually.

BENEFITS:

• health insurance
• life insurance
• tuition waivers
• paid sick and personal leave
• 10 paid holidays annually
• retirement savings
• vision and dental insurance

SCREENING DISCLAIMER:

Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

ARTIFICIAL INTELLIGENCE (AI) DISCLAIMER:

In assessing job applicants, the Department of Revenue values authenticity, independent thought, and accuracy in applicants’ responses. Therefore, applicants should not use artificial intelligence (AI) tools to assist in any manner with skills verification tests, online assessments, production of required work samples, or during the interview process. Applicants who submit or provide AI generated or AI assisted responses may be disqualified from consideration.

SKILLS VERIFICATION TEST OR ONLINE SKILLS ASSESSMENT:

If you meet the minimum job requirements, we might require you to take a skills verification test or an online skills assessment to be considered for an interview.

CANDIDATE POOL:

Future vacancies may be filled from this advertisement for a period of up to six months.

CRIMINAL BACKGROUND CHECKS:

You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

REMINDER:

Male candidates born on or after October 1, 1962, will not be eligible for hireor promotionunless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov .

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.

Pursuant to Chapter 295, Florida Statutes,candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentations are due by the close of the vacancy announcement.

Location:

• TALLAHASSEE, FL, US, 32399
• TALLAHASSEE, FL, US, 32312
• TALLAHASSEE, FL, US, 32304
• TALLAHASSEE, FL, US, 32307
• TALLAHASSEE, FL, US, 32317
• TALLAHASSEE, FL, US, 32303
• TALLAHASSEE, FL, US, 32311
• TALLAHASSEE, FL, US, 32301
• TALLAHASSEE, FL, US, 32305
• TALLAHASSEE, FL, US, 32302
• TALLAHASSEE, FL, US, 32316
• TALLAHASSEE, FL, US, 32309
• TALLAHASSEE, FL, US, 32308
• TALLAHASSEE, FL, US, 32310

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.