OPERATIONS ANALYST II - 73006656

My Florida CFO; Tallahassee (FL); On-site; USD 36,000 - 49,000; Full time

Job summary

The Florida Department of Revenue is seeking an Operations Analyst II to support the Taxpayer Services Process in the General Tax Administration Program. The incumbent assists taxpayers by phone and written correspondence regarding billings and delinquencies and takes actions to resolve accounts.

They update records and coordinate with other staff for final resolution. The role requires attention to detail and knowledge of departmental rules, policies, and procedures.

Qualifications

• Currently employed with the Florida Department of Revenue within the General Tax Administration Program.
• One year of experience researching, reviewing, and resolving complex Florida tax account issues utilizing master data and financial information in the System for Unified Taxation (SUNTAX).

Responsibilities

• Assist taxpayers via telephone and written correspondence concerning departmental billings and delinquencies and take appropriate actions to resolve accounts.
• Examine and update departmental or taxpayer records and coordinate with other departmental personnel for final resolution.
• Provide accurate information and assist taxpayers or other Department specialists with inquiries regarding filing obligations and departmental rules, policies, and procedures.

Skills

Bilingual Spanish/English

SUNTAX familiarity

Tools

SUNTAX

Job description

Agency: Department of Revenue

Working Title: OPERATIONS ANALYST II - 73006656

This is an Internal Agency Advertisement.

T he Florida Department of Revenue’s General Tax Administration program collects the revenue that maintains the state’s infrastructure, funds schools, protects the environment, and much more. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website .

JOB SUMMARY

This is an Operations Analyst II position in the General Tax Administration Program's, Taxpayer Services Process, Collections Unit. The incumbent assists taxpayers via telephone and written correspondence concerning departmental billings and delinquencies and takes appropriate actions to resolve accounts. The incumbent examines and updates departmental or taxpayer records and may require additional taxpayer contact or other departmental personnel for final resolution. The incumbent also provides accurate information and assists taxpayers or other Department specialists with inquiries regarding filing obligations and departmental rules, policies, and procedures.

MINIMUM REQUIREMENTS

• Currently employed with the Florida Department of Revenue within the General Tax Administration Program.
• One year of experience researching, reviewing, and resolving complex Florida tax account issues utilizing master data and financial information in the System for Unified Taxation (SUNTAX).

PREFERENCES

• Preference will be given to candidates who are bilingual (Spanish/English).

SPECIAL NOTES

• The successful candidate will be required to answer a large volume of calls up to 7.5 hours a day.

SALARY

The hiring salary for this position generally will not exceed $3,821.06 monthly/$45,852.72 annually.

BENEFITS

Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

SCREENING DISCLAIMER

Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

ARTIFICIAL INTELLIGENCE (AI) DISCLAIMER

In assessing job applicants, the Department of Revenue values authenticity, independent thought, and accuracy in applicants’ responses. Therefore, applicants should not use artificial intelligence (AI) tools to assist in any manner with skills verification tests, online assessments, production of required work samples, or during the interview process. Applicants who submit or provide AI generated or AI assisted responses may be disqualified from consideration.

SKILLS VERIFICATION TEST OR ONLINE SKILLS ASSESSMENT

If you meet the minimum job requirements, we might require you to take a skills verification test or an online skills assessment to be considered for an interview.

CANDIDATE POOL

Future vacancies may be filled from this advertisement for a period of up to six months.

CRIMINAL BACKGROUND CHECKS

You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

REMINDER

Male candidates born on or after October 1, 1962, will not be eligible for hireor promotionunless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov .

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

VETERANS’ PREFERENCE

Pursuant to Chapter 295, Florida Statutes,candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.

LOCATION

TALLAHASSEE, FL, US, 32399 TALLAHASSEE, FL, US, 32303 TALLAHASSEE, FL, US, 32310 TALLAHASSEE, FL, US, 32301 TALLAHASSEE, FL, US, 32308 TALLAHASSEE, FL, US, 32309 TALLAHASSEE, FL, US, 32305 TALLAHASSEE, FL, US, 32316 TALLAHASSEE, FL, US, 32307 TALLAHASSEE, FL, US, 32302 TALLAHASSEE, FL, US, 32317 TALLAHASSEE, FL, US, 32312 TALLAHASSEE, FL, US, 32304 TALLAHASSEE, FL, US, 32311

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.