OPERATIONS ANALYST I - 73003168

Florida; Tallahassee (FL); On-site; USD 36,000 - 43,000; Full time

Job summary

The Florida Department of Revenue is seeking an Operations Analyst I for the General Tax Administration program's Return and Revenue Processing Data Management Unit. You will manage workflow, monitor processes, resolve issues, and serve as a liaison between managers, work units, and other processes.

Responsibilities include prioritizing and assigning work, conducting quality reviews of processed work, researching documents, and reporting errors from internal customers.

Qualifications

• Currently employed with the Florida Department of Revenue's General Tax Administration Program.
• One year of experience processing tax returns using the Fairfax Imaging Management System (IMS).
• One year of experience creating or maintaining accounts in the System for Unified Taxation (SUNTAX) via Social GUI/Social Daemon or the Modernize Electronic Filers (MEF) Report.
• Six months of experience processing tax returns in the Data Management Fairfax Work Queues.
• Experience using Microsoft Excel and Word.

Responsibilities

• Workflow management and monitoring within the Return and Revenue Processing Data Management Unit.
• Prioritize and assign work, complete quality reviews, and report errors from internal customers.

Skills

IMS experience

SUNTAX knowledge

MEF Report familiarity

Fairfax Work Queues

Excel and Word

Tools

Fairfax IMS

SUNTAX via Social GUI/Daemon

MEF Report

Fairfax Work Queues

Microsoft Excel

Microsoft Word

Job description

Requisition No:886234

Agency: Department of Revenue

Working Title: OPERATIONS ANALYST I - 73003168

This is an Internal Agency Advertisement.

T he Florida Department of Revenue’s General Tax Administration program collects the revenue that maintains the state’s infrastructure, funds schools, protects the environment, and much more. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website.

The State Personnel System is an E-Verify employer.

JOB SUMMARY:

This is an Operations Analyst I position in the General Tax Administration Program's, Return and Revenue Processing, Data Management Unit. The incumbent is responsible for workflow management and monitoring, resolving problems, aiding employees, and serving as a liaison between managers, work units, and other processes. The incumbent prioritizes and assigns work, completes quality reviews of processed work, research documents, and reports errors received from internal customers.

MINIMUM REQUIREMENTS:

• Currently employed with the Florida Department of Revenue's General Tax Administration Program, Return and Revenue Processing Process.
• One year of experience processing tax returns using the Fairfax Imaging Management System (IMS).
• One year of experience creating or maintaining accounts in the System for Unified Taxation (SUNTAX) via Social GUI/Social Daemon or the Modernize Electronic Filers (MEF) Report.
• Six months of experience processing tax returns in the Data Management Fairfax Work Queues.
• Experience using Microsoft Excel and Word.

SPECIAL NOTES:

• The work hours for this position are Monday through Friday, 8:00 a.m. to 5:00 p.m.

SALARY:

The hiring salary for this position generally will not exceed $3,537.79 monthly/$42,453.48 annually.

BENEFITS:

Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

SCREENING DISCLAIMER:

Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

ARTIFICIAL INTELLIGENCE (AI) DISCLAIMER:

In assessing job applicants, the Department of Revenue values authenticity, independent thought, and accuracy in applicants’ responses. Therefore, applicants should not use artificial intelligence (AI) tools to assist in any manner with skills verification tests, online assessments, production of required work samples, or during the interview process. Applicants who submit or provide AI generated or AI assisted responses may be disqualified from consideration.

SKILLS VERIFICATION TEST OR ONLINE SKILLS ASSESSMENT:

If you meet the minimum job requirements, we might require you to take a skills verification test or an online skills assessment to be considered for an interview.

CANDIDATE POOL:

Future vacancies may be filled from this advertisement for a period of up to six months.

CRIMINAL BACKGROUND CHECKS:

You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

REMINDER:

Male candidates born on or after October 1, 1962, will not be eligible for hireor promotionunless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov .

VETERANS’ PREFERENCE.

Pursuant to Chapter 295, Florida Statutes,candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Location: TALLAHASSEE, FL, US, 32399 TALLAHASSEE, FL, US, 32301 TALLAHASSEE, FL, US, 32302 TALLAHASSEE, FL, US, 32303 TALLAHASSEE, FL, US, 32304 TALLAHASSEE, FL, US, 32305 TALLAHASSEE, FL, US, 32307 TALLAHASSEE, FL, US, 32308 TALLAHASSEE, FL, US, 32309 TALLAHASSEE, FL, US, 32310 TALLAHASSEE, FL, US, 32311 TALLAHASSEE, FL, US, 32312 TALLAHASSEE, FL, US, 32316 TALLAHASSEE, FL, US, 32317

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.