Operations Analyst I — Data-Driven Process Optimizer

Socket.dev; Whiteville (NC); On-site; USD 50,000 - 53,000; Full time

Benefits offered by this job

Health and Welfare Benefits

Retirement Savings

Employee Discounts

Career Growth Opportunities

Paid Training

Paid time off

Great Work Environment

Job summary

Conduent is seeking a Business Operations Analyst I to support imaging operations by analyzing production data, preparing reports, and driving process improvements. You will work with operations leaders to improve efficiency, ensure data accuracy, and contribute to service delivery goals.

The role emphasizes data interpretation, reporting, and cross-functional collaboration, with onsite work expectations and a broad benefits package for a diverse workforce.

Qualifications

• Strong analytical and problem-solving skills with the ability to interpret data and identify trends.
• Experience preparing reports, tracking performance metrics, and supporting operational improvements.
• Proficiency in Microsoft Office applications, particularly Excel, Word, PowerPoint, and Outlook.
• Strong organizational and time management skills with the ability to manage multiple priorities.

Responsibilities

• Collect, analyze, and report on operational metrics, productivity, quality, and service performance.
• Prepare recurring and ad hoc reports to support management decision-making and client reporting requirements.
• Monitor workflow trends and operational performance to identify opportunities for process improvement and increased efficiency.
• Assist with the development, documentation, and maintenance of operational procedures and workflows.
• Research and resolve operational issues by gathering data, identifying root causes, and recommending solutions.
• Support implementation of operational initiatives, process enhancements, and system updates.
• Maintain and validate operational data to ensure accuracy and completeness.
• Partner with operations leaders and support teams to achieve productivity, quality, and service level objectives.
• Participate in operational reviews and planning activities, providing analytical support and recommendations.
• Conduct audits and quality reviews to ensure adherence to established processes and procedures.

Skills

Analytical thinking

Problem-solving

Microsoft Excel

Data interpretation

Reporting experience

Communication skills

Time management

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

Conduent is seeking a Business Operations Analyst I to support imaging operations by analyzing production data, preparing reports, and driving process improvements. You will work with operations leaders to improve efficiency, ensure data accuracy, and contribute to service delivery goals.

The role emphasizes data interpretation, reporting, and cross-functional collaboration, with onsite work expectations and a broad benefits package for a diverse workforce.