Operations Analyst (Dispatcher - Electric, Utilities domain)

PTR Global; Norfolk (VA); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, vision

401K

PTO and sick leave

Job summary

PTR Global is seeking an Operations Analyst (Dispatcher) in Norfolk, VA to analyze customer calls and data to locate power outages and coordinate dispatch of first responders and crews. The role is onsite with a rotating schedule, including weekends and holidays.

The incumbent will use ARCOS for service restoration callouts and support internal and external clients with clear communications while handling shifting priorities in a fast-paced environment.

Qualifications

• Minimum High School Diploma or GED.
• Ability to handle multiple tasks and prioritize under pressure.
• Strong analytical and communication skills.
• Prior dispatch experience preferred.
• Customer service oriented with teamwork.
• Experience with dispatch operations in utilities is a plus.

Responsibilities

• Analyze customer calls and data to identify outages.
• Dispatch first responders and repair crews efficiently.
• Perform ARCOS callouts for service restoration and emergencies.
• Manage multiple tasks with changing priorities.
• Provide strong customer service to clients.

Skills

Analytical skills

Strong communication

Customer service

Multitasking under pressure

Able to lead and collaborate

Ability to handle multiple tasks

Education

High School Diploma or GED

Tools

ARCOS Dispatch System

Job description

Position

Operations Analyst (Dispatcher - Electric, Utilities domain)

Location

Norfolk, VA 23509

Duration

12 months

Job ID

180147

Pay Range

$25- $28/hr. W2

Job Overview

This entry-level Operations Analyst role involves gathering and analyzing customer calls and various computer data to determine the location and cause of power outages. The analyst will efficiently dispatch first response personnel and repair crews to provide quick and logical responses to outages and emergency situations. Additional responsibilities include performing callouts in ARCOS for service restoration, emergencies, planned overtime, and fill-shifts. This is a fully onsite position located in Norfolk, Virginia, with a rotating shift schedule, including weekends and holidays as needed.

Responsibilities

• Analyze customer calls and computer data to identify and address power outages.
• Dispatch first response personnel and repair crews efficiently.
• Perform callouts in ARCOS for service restoration, emergencies, and planned overtime.
• Handle multiple tasks from start to finish, prioritizing and adapting to changing priorities.
• Provide strong customer service support to internal and external clients.

Qualifications

• Minimum High School Diploma or GED.
• Ability to handle multiple tasks and prioritize effectively under pressure.
• Strong analytical skills to process large subsets of data and create action plans.
• Excellent verbal and written communication skills.
• Prior experience in dispatch roles (e.g., 911 operations centers, utilities operations centers).
• Strong customer service skills with hands-on experience in operations analyst roles.
• Ability to lead, collaborate, and work effectively in multi-disciplinary teams.

About PTR Global

PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit www.ptrglobal.com

Payment and Benefits

The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work.

Security Notice

If you receive a suspicious message, email, or phone call claiming to be from PTR Global do not respond or click on any links. Instead, contact us directly at [phone]. To report any concerns, please email us at [e-mail]

Hiring Process

During the hiring process, we may use artificial intelligence (AI) tools to assist in evaluating information related to your application. These tools may help analyze job-related qualifications or assist recruiters in reviewing applications and interview responses. AI-generated information is one factor considered in our hiring process. Final employment decisions are made by qualified hiring personnel and are not based solely on AI-generated recommendations.