Operations Analyst (Dispatcher)

PTR Global; Norfolk (VA); On-site; USD 34,440 - 38,572; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K contributions

PTO

Sick leave

Job summary

PTR Global is seeking an Operations Analyst (Dispatcher) based in Norfolk, Virginia, for an onsite position. This entry-level role involves analyzing customer calls and data to manage power outages and dispatch repair crews effectively.

The ideal candidate possesses a high school diploma, strong analytical abilities, and experience in dispatch roles such as utilities or 911 operations. The position offers a pay range of $25–$28/hr with full-time benefits including medical, dental, and 401K contributions.

Qualifications

• Strong analytical skills to process large subsets of data and create action plans.
• Experience in dispatch roles is preferred.
• Ability to lead and collaborate in team settings.

Responsibilities

• Analyze customer calls to identify power outages.
• Dispatch personnel and repair crews efficiently.
• Perform callouts in ARCOS for emergencies and service restoration.
• Manage changing priorities effectively.
• Provide customer service support to clients.
• Collaborate within multi-disciplinary teams.

Skills

Strong analytical skills

Strong communication skills

Ability to handle multiple tasks

Collaboration and teamwork

Education

Minimum High School Diploma or GED

Job description

Position: Operations Analyst (Dispatcher)

Location: Norfolk, Virginia 23509 - fully onsite

Duration: 12 months

Job ID: 177645

Job Overview

This entry-level Operations Analyst role involves gathering and analyzing customer calls and various computer data to determine the location and cause of power outages. The analyst will efficiently dispatch first response personnel and repair crews to provide quick and logical responses to outages and emergency situations. Additional responsibilities include performing callouts in ARCOS for service restoration, emergencies, planned overtime, and fill-shifts. This is a fully onsite position requiring local candidates only.

Responsibilities

• Analyze customer calls and computer data to identify and address power outages.
• Dispatch first response personnel and repair crews efficiently.
• Perform callouts in ARCOS for service restoration, emergencies, and planned overtime.
• Handle multiple tasks from start to finish, prioritizing and managing changing priorities.
• Provide strong customer service support to internal and external clients.
• Collaborate effectively within multi-disciplinary teams.

Qualifications

• Minimum High School Diploma or GED.
• Ability to handle multiple tasks and prioritize effectively under pressure.
• Strong analytical skills to process large subsets of data and create action plans.
• Prior experience in dispatch roles (e.g., 911 operations centers, utilities operations centers).
• Strong communication skills, both verbal and written.
• Ability to lead, collaborate, and work effectively in team settings.
• Preferred experience in utilities operations centers or 911 operations centers.

Pay Range

$25 - $28/hr. W2

Compensation for this position will be determined by several factors including scope, complexity, and location of the role, as well as skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work.