Entry-Level Power Outage Dispatch Analyst (Onsite)

PTR Global; Norfolk (VA); On-site; USD 34,440 - 38,572; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K contributions

PTO

Sick leave

Job summary

PTR Global is seeking an Operations Analyst (Dispatcher) based in Norfolk, Virginia, for an onsite position. This entry-level role involves analyzing customer calls and data to manage power outages and dispatch repair crews effectively.

The ideal candidate possesses a high school diploma, strong analytical abilities, and experience in dispatch roles such as utilities or 911 operations. The position offers a pay range of $25–$28/hr with full-time benefits including medical, dental, and 401K contributions.

Qualifications

• Strong analytical skills to process large subsets of data and create action plans.
• Experience in dispatch roles is preferred.
• Ability to lead and collaborate in team settings.

Responsibilities

• Analyze customer calls to identify power outages.
• Dispatch personnel and repair crews efficiently.
• Perform callouts in ARCOS for emergencies and service restoration.
• Manage changing priorities effectively.
• Provide customer service support to clients.
• Collaborate within multi-disciplinary teams.

Skills

Strong analytical skills

Strong communication skills

Ability to handle multiple tasks

Collaboration and teamwork

Education

Minimum High School Diploma or GED

Job description

PTR Global is seeking an Operations Analyst (Dispatcher) based in Norfolk, Virginia, for an onsite position. This entry-level role involves analyzing customer calls and data to manage power outages and dispatch repair crews effectively.

The ideal candidate possesses a high school diploma, strong analytical abilities, and experience in dispatch roles such as utilities or 911 operations. The position offers a pay range of $25–$28/hr with full-time benefits including medical, dental, and 401K contributions.