Operations Analyst

NT Concepts; Washington (District of Columbia); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Life Insurance

Job summary

NT Concepts is seeking an Operations Analyst in Washington, DC, responsible for support tasks for the Enterprise Data Warehouse (EDW) Operations and Maintenance team. Key responsibilities include addressing technical issues, maintaining documentation, and tracking key metrics.

The ideal candidate should have a Bachelor’s degree in Computer Science, at least two years of help desk support experience, and knowledge of SQL and UNIX. A robust benefits package is offered, fostering a supportive work environment.

Qualifications

• 2+ years of experience in help desk support.
• Effective oral and written communication skills.
• Ability to work in a complex environment.

Responsibilities

• Address EDW technical issues and communicate resolutions to end users.
• Maintain documentation related to EDW operation.
• Track system usage metrics via Excel.

Skills

Help desk support

SQL

UNIX

Scripting language

Business communication skills

Education

Bachelor’s degree in Computer Science or related discipline

Tools

Business Objects

Excel

Job description

NT Concepts focuses on geospatial, data analytics, software, and cybersecurity solutions to advance our clients' mission success. We create a synergy of business strategy, technology, and design expertise to deliver powerful, intuitive solutions. Innovation, thoughtful planning, comprehensive solution integration, creativity, and outstanding customer relations are our keys to success on every project.

Job Description

Operations Analyst (DC) - VA-540-004-0

NT Concepts is seeking an Operations Analyst to join our team in a Washington, DC, metro accessible office location. The Operations Analyst is responsible for executing a variety of support tasks for the Enterprise Data Warehouse (EDW) Operations and Maintenance (O&M) team. Support tasks include providing help desk support for the EDW, writing documentation and other end user communications, and tracking key metrics. This position will also support analysis of data loading issues and assist in the resolution of identified issues.

Duties

• Address EDW technical issues originating from Help Desk tickets, interface with internal teams as required and communicate the resolution back to the end user.
• Maintain and update documentation related to EDW operation and support.
• Track and organize system usage metrics via Excel and the Business Objects Administration tool.
• Develop a working knowledge of the EDW data loading processes.
• Assist with production application execution and administration.
• Carry out EDW product marketing activities; such as writing articles and developing documents related to EDW functionalities and the end user community.
• Devise solutions for solving basic customer problems.
• Work extensively with end users and assist with training.
• Strive to improve technical expertise through the identification of new processes and technical alternatives to resolve problems and/or make general system improvements.
• Utilize Business Objects to create, manage and view reports.
• Perform daily monitoring activities of production systems.

Qualifications

• Bachelor’s degree in Computer Science or related discipline
• A minimum of two (2) years of relevant experience in help desk support
• Clear and effective business / technical communication skills (oral and written)
• Position requires knowledge of SQL, UNIX and a scripting language
• Ability to work in a complex multi-faceted environment
• US Citizenship required due to contract requirements
• Position is contingent upon satisfactory results from a pre-employment background check.

Additional Information

We are committed to fostering a work environment that combines hard work and play. We provide tools and training to support continuing professional development through on- and off-site training and mentoring programs, and a robust benefits package including Medical, Dental, and Life Insurance.

All your information will be kept confidential according to EEO guidelines.