Operations Analyst

Ampcus, Inc; Norfolk (VA); On-site; USD 38,000 - 50,000; Full time

Job summary

Ampcus Inc. in Norfolk, VA is seeking an entry-level Operations Analyst to gather and analyze customer calls and data to determine outage location and cause. You will coordinate dispatch of first response personnel and repair crews to ensure a quick, logical response to outages and emergencies.

The role requires the ability to handle multiple tasks, prioritize, and work under pressure, with strong verbal and written communication. Weekend/holiday rotations may be required.

Qualifications

• Must have at least a high school diploma or GED.
• Ability to manage multiple tasks with changing priorities.
• Ability to work under pressure and make sound decisions.
• Excellent verbal and written communication skills.
• Experience in a long-term hands-on operations analyst role or dispatch (911/utilities) preferred.

Responsibilities

• Analyze large subsets of data from multiple information sources and develop action plans.
• Provide strong customer service support to internal and external clients.
• Perform callouts in ARCOS for service restoration, emergencies, planned overtime, and fill-shifts.
• Work rotating shift schedules, including weekends and holidays as needed.

Skills

Multitasking

Communication skills

Decision making

Team collaboration

Education

High School Diploma/GED

Tools

ARCOS

Job description

Overview

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Operations Analyst

Location(s): 2700 CROMWELL DRIVE Norfolk, VA 23509

Job Summary

This entry-level role requires a candidate with the ability to handle multiple tasks, prioritize effectively, and work under pressure. The Operations Analyst will gather and analyze customer calls and computer data to determine the location and cause of power outages. They will efficiently dispatch first response personnel and repair crews to ensure a quick and logical response to outages and emergency situations.

Responsibilities

• Analyze large subsets of data from multiple information sources and create appropriate action plans.
• Provide strong customer service support to internal and external clients.
• Perform callouts in ARCOS for service restoration, emergencies, planned overtime, and fill-shifts.
• Work rotating shift schedules, including weekends and holidays as needed.

Required Qualifications

• Minimum High School Diploma/GED.
• Ability to handle multiple tasks from start to finish with changing priority levels.
• Ability to work under pressure and make well-thought-out decisions.
• Strong communication skills, both verbal and written.
• Ability to lead, collaborate, or work effectively in a variety of teams, including multi-disciplinary teams.
• Prior experience in a long-term hands-on operations analyst role or dispatch skills (911 operations centers, utilities operations centers, etc.) is preferred.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.