Operations Analyst: Data, Analytics & Client Support

NBMBAA; Charlotte (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

Bank of America is seeking a detail-oriented analyst to support Global Operations. The role involves daily analysis, data interpretation, and collaborating with partners to resolve issues and implement operational solutions.

Responsibilities include coordinating product implementations, monitoring new services, and guiding procedural changes. Strong Excel and Microsoft Office skills, plus client-facing experience, are valued.

Qualifications

• Attention to detail in daily work and data handling.
• Strong customer service orientation and client focus.
• Experience with call handling and data entry.
• Ability to analyze, interpret, and report on operational data.

Responsibilities

• Perform day-to-day analysis and research to resolve issues for the business unit.
• Coordinate implementation for products, services, and operational solutions.
• Support design, documentation, implementation, and monitoring of new products and services.
• Provide guidance on procedures, technical, and operational changes.
• Expand product knowledge within operations.

Skills

Attention to Detail

Customer and Client Focus

Monitoring, Surveillance, and Testing

Process Performance Management

Research

Adaptability

Business Analytics

Critical Thinking

Reporting

Written Communications

Data Management

Policies, Procedures, and Guidelines

Process Design

Process Effectiveness

Strategic Thinking

Tools

Microsoft Office Suite

Excel

Payment investigations systems

Job description

Bank of America is seeking a detail-oriented analyst to support Global Operations. The role involves daily analysis, data interpretation, and collaborating with partners to resolve issues and implement operational solutions.

Responsibilities include coordinating product implementations, monitoring new services, and guiding procedural changes. Strong Excel and Microsoft Office skills, plus client-facing experience, are valued.