Operations Analyst

US05 CompuGroup Medical, Inc.; Riverbanks (SC); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) with employer matching

Personal Time Off

Job summary

CompuGroup Medical, Inc. in Columbia, SC, is seeking an Operations Analyst to monitor daily clearinghouse operations and ensure smooth processing of all transactions.

You will collaborate with the team lead to define tool requirements and participate in daily scrums, providing frontline support via phone, email, and remote sessions. In this role, you will communicate with third parties, respond to tickets promptly, and assist first-level support.

Qualifications

• 3+ years of experience in the healthcare industry.
• EDI transactions knowledge and experience.
• Experience in clearinghouse or payer environments.
• Strong interpersonal and communication skills.

Responsibilities

• Monitor clearinghouse operations daily to ensure transactions are processed smoothly.
• Collaborate with the team lead to define requirements for new tools and processes.
• Participate in a daily 15-minute scrum to review tasks and impediments.
• Provide support via phone, email, and remote sessions.
• Communicate with third parties to gather information and clarify requirements.
• Respond to support tickets promptly and ensure timely resolution.
• Assist first-level support with issue resolution as needed.
• Manage customer communications about maintenance windows and updates.

Skills

EDI knowledge

Payer environment

Customer relationships

Excel data analysis

Server logs navigation

Ability to work under pressure

Tools

SQL

Database queries

Job description

Create the future of e-health together with us by becoming an Operations Analyst At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our vision is revolutionizing how healthcare professionals produce, access, and utilize information and thus enabling them to focus on the core value of their work: patient outcomes.

Your Contribution

• Monitor clearinghouse operations daily to ensure all incoming and outgoing transactions are processed smoothly.
• Collaborate with the team lead to define requirements for new tools and process enhancements.
• Participate in a daily 15-minute scrum meeting to review completed tasks, planned activities, and any impediments.
• Provide support via phone, email, and remote sessions.
• Communicate effectively with third parties to gather information, clarify requirements, and address questions.
• Respond to support tickets promptly and ensure timely resolution.
• Assist first-level support with issue resolution as needed.
• Manage customer communications related to maintenance windows and support updates using the customer communication tool.

Your Qualification

• Minimum 3 years of experience in the healthcare industry.
• EDI transactional knowledge and experience.
• Previous experience working in a clearinghouse environment or a payer environment.
• Strong interpersonal skills with the ability to build, maintain, and enhance customer relationships.
• Exceptional attention to detail and accuracy.
• Proficient in using database queries and analyzing results in Excel to identify patterns, gaps, and opportunities for improvement.
• Ability to learn and navigate server logs effectively.
• Able to manage stressful situations and meet tight deadlines effectively.
• Self-motivated with the ability to plan and execute responsibilities with minimal supervision.

Location: Columbia, South Carolina

What you can expect from us

Purpose

Become a part of a significant initiative. At the intersection of healthcare and digital innovation, we are shaping the future of e-health.

Equal Opportunity Employer

At CGM, we value our team members and strive to create an environment where everyone has the opportunity to succeed.

Career Opportunities

We are offering a variety of internal career opportunities and numerous long-term perspectives.

Security

We offer a secure workplace in a crisis-proof market.

All-round benefits package

• Medical, Dental and Vision as well as 401k with employer matching.
• Personal Time Off to promote work life balance.
• Work environment: Modern workplaces, flexible working hours, hybrid work options and much more.

We create the future of e-health. Join us in a cause that shapes the very future of hope and healing. At the powerful crossroads of healthcare and innovation, we are passionately building the next chapter of e-health—a revolution that saves lives, transforms care, and brings compassion into the digital age. Together, we can make a lasting difference. We create the future of e-health. CGM is one of the leading e-health companies in the world with more than 8.700 highly qualified employees Sustainable solutions for constantly growing demands in healthcare Locations in 19 countries and products in 60 countries worldwide