Associate Technical Support Engineer

CompuGroup Medical SE & Co. KGaA; Owings Mills (MD); Hybrid; Full time

Benefits offered by this job

Medical, Dental, and Vision

401k with employer matching

Personal Time Off

Flexible working hours

Job summary

A leading healthcare technology company is seeking an Associate Technical Support Engineer in Owings Mills, Maryland. You will support customers by providing technical assistance, responding to inquiries, and interacting with quality assurance teams to improve products. The role requires an associate's degree or 2 years of customer support experience, excellent organizational skills, and the ability to work independently. Join us to shape the future of e-health and enjoy a comprehensive benefits package, including medical coverage and 401k matching.

Qualifications

• Associate's degree or equivalent experience required.
• Ability to work independently and manage multiple tasks effectively.
• Strong verbal and written communication skills necessary.

Responsibilities

• Support customers using CGM products by providing technical assistance.
• Respond to customer inquiries promptly.
• Provide crucial feedback to improve products and processes.

Skills

Attention to detail

Independent work

Communication skills

Organizational skills

Ability to multi-task

Education

Associates Degree or 2 years Call Center/Customer Support experience

Job description

Overview

Create the future of e-health together with us by becoming an Associate Technical Support Engineer

At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our vision is revolutionizing how healthcare professionals produce, access, and utilize information and thus enabling them to focus on the core value of their work: patient outcomes.

Your Contribution

• Support customers using CGM proprietary products by answering calls for technical support.
• Respond to customer inquiries and monitor programs to ensure on-time, effective responses.
• Provide feedback to the Quality Assurance & Development teams to aid in improving product and processes.
• Manage multiple open cases and provide timely updates to internal and external customers.

Your Qualification

• Associates Degree or 2 years Call Center/Customer Support experience.
• Must have the ability to pay attention to detail and to work independently.
• Must have the ability to handle confidential information.
• Excellent organizational and prioritization skills.
• Strong interpersonal and communication skills verbally and written.
• Ability to work in a fast-paced environment.
• Ability to multi-task and work efficiently.

What You Can Expect From Us

• Purpose: Become a part of a significant initiative. At the intersection of healthcare and digital innovation, we are shaping the future of e-health.
• Equal Opportunity Employer: At CGM, we value our team members and strive to create an environment where everyone has the opportunity to succeed.
• Career Opportunities: We are offering a variety of internal career opportunities and numerous long-term perspectives.
• Security: We offer a secure workplace in a crisis-proof market.
• All-round benefits package: Medical, Dental and Vision as well as 401k with employer matching. Personal Time Off to promote work life balance.
• Work environment: Modern workplaces, flexible working hours, hybrid work options and much more.

Convinced? Submit your application now! Please make sure to include your salary expectations as well as your earliest possible hire date.

We create the future of e-health. Join us in a cause that shapes the very future of hope and healing. At the powerful crossroads of healthcare and innovation, we are passionately building the next chapter of e-health—a revolution that saves lives, transforms care, and brings compassion into the digital age. Together, we can make a lasting difference.