Customer Success Manager

US15 eMDs, Inc.; Richardson (TX); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental and Vision

401k with employer matching

Personal Time Off

Job summary

CompuGroup Medical (CGM) is shaping the future of digital health by delivering ground-breaking e-health solutions. We seek a Customer Success Manager to maximize product engagement and retention for RCM customers, collaborating across departments to ensure successful delivery and revenue growth.

The role emphasizes executive-level relationship-building, clear communication, and strategic initiatives in a fast-paced, hybrid work environment.

Qualifications

• Minimum of 8 years of strategic account executive and/or management experience, healthcare and/or payor experience required.
• A proven record as a strategic account manager/consultant with demonstrated success in customer growth and retention.
• Strong executive presence and demonstrated capabilities in establishing executive level relationships and conducting executive-level meetings and presentations.
• Excellent communication and customer care skills - written and verbal.
• Diplomacy, tact, and poise under pressure.
• Solid business development, leadership, administrative and organizational skills - accuracy, attention to detail, ability to multitask and prioritize.
• Computer skills required using Microsoft Outlook, Word, PowerPoint and Excel.

Responsibilities

• Post-sale engagement to maximize retention and assist customers in using eMDs products.
• Serve as the key contact and trusted advisor for RCM customers across specialties.
• Coordinate resources across practice management, sales, IT, accounting, administration and compliance.
• Lead regular customer meetings to review goals, AR targets, payor issues and physician revenue.
• Perform periodic billing audits for assigned customers.
• Monitor and drive improvements in KPI and revenue cycle for multiple RCM customers.

Skills

Strategic account management

Executive presence

Customer growth

Communication skills

Diplomacy under pressure

Attention to detail

Multitask / prioritization

Administrative skills

Leadership

Tools

Microsoft Outlook

Microsoft Word

PowerPoint

Excel

Job description

Create the future of e-health together with us by becoming a Customer Success Manager At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our vision is revolutionizing how healthcare professionals produce, access, and utilize information and thus enabling them to focus on the core value of their work: patient outcomes.

Your Contribution:

• Responsible for post-sale interaction with customers to maximize engagement/retention and assist customers in the use of eMDs products and/or services by increasing market share.
• Serve as the key contact, trusted advisor, advocate and responsible party for a group of Revenue Cycle Management (RCM) customers across multiple specialties by establishing and maintaining strong relationships with multiple levels of the customer organization including providers and C-Suite leadership.
• Ensure coordination of resources by identifying support services needed by customers from other areas of eMDs, including practice management, sales, information technology, accounting, administration, compliance, consulting services. Works with management in each of these areas to ensure delivery of services needed.
• Conduct regular customer meetings as defined by leadership to establish mutual goals and review accounts receivable targets and performance, payor issues and trends, the customer's business strategies, and physician revenue projections/expectations.
• Perform and/or facilitate periodic billing audits for assigned customers.
• Manage, monitor, and drive improvements in all KPI's and the revenue cycle for multiple RCM customers.

Your Qualification:

• Minimum of 8 years of strategic account executive and/or management experience, healthcare and/or payor experience required.
• A proven record as a strategic account manager/consultant with demonstrated success in customer growth and retention.
• Strong executive presence and demonstrated capabilities in establishing executive level relationships and conducting executive-level meetings and presentations.
• Excellent communication and customer care skills - written and verbal.
• Diplomacy, tact, and poise under pressure.
• Solid business development, leadership, administrative and organizational skills - accuracy, attention to detail, ability to multitask and prioritize.
• Computer skills required using Microsoft Outlook, Word, PowerPoint and Excel.

What you can expect from us:

• Purpose: Become a part of a significant initiative. At the intersection of healthcare and digital innovation, we are shaping the future of e-health.
• Equal Opportunity Employer: At CGM, we value our team members and strive to create an environment where everyone has the opportunity to succeed.
• Career Opportunities: We are offering a variety of internal career opportunities and numerous long-term perspectives.
• Security: We offer a secure workplace in a crisis-proof market.
• All-round benefits package: Medical, Dental and Vision as well as 401k with employer matching.
• Personal Time Off to promote work life balance.
• Work environment: Modern workplaces, flexible working hours, hybrid work options and much more.

We create the future of e-health. Join us in a cause that shapes the very future of hope and healing. At the powerful crossroads of healthcare and innovation, we are passionately building the next chapter of e-health - a revolution that saves lives, transforms care, and brings compassion into the digital age. Together, we can make a lasting difference. We create the future of e-health. CGM is one of the leading e-health companies in the world with more than 8.700 highly qualified employees Sustainable solutions for constantly growing demands in healthcare Locations in 19 countries and products in 60 countries worldwide