Operations Analyst

CompuGroup Medical SE & Co. KGaA; Columbia (SC); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical benefits

401k with employer matching

Flexible working hours

Job summary

CompuGroup Medical SE & Co. KGaA in Columbia, South Carolina, is seeking an Operations Analyst to enhance digital healthcare solutions. The role involves monitoring clearinghouse operations, collaborating with teams to improve processes, and providing support via various channels.

Ideal candidates will have at least three years of healthcare industry experience, strong interpersonal skills, and proficiency in data analysis tools. The company offers a secure workplace with a comprehensive benefits package and flexible work options.

Qualifications

• Minimum 3 years of experience in the healthcare industry.
• Proficient in database queries and Excel for data analysis.
• Ability to learn and navigate server logs effectively.

Responsibilities

• Monitor clearinghouse operations daily to ensure smooth processing.
• Collaborate with team lead to define requirements for new tools.
• Respond to support tickets promptly and ensure timely resolution.

Skills

Healthcare industry experience

EDI transaction knowledge

Strong interpersonal skills

Attention to detail

Database query proficiency

Ability to manage stress

Job description

Create the future of e-health together with us by becoming an Operations Analyst

At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our vision is revolutionizing how healthcare professionals produce, access, and utilize information and thus enabling them to focus on the core value of their work: patient outcomes.

Your Contribution

• Monitor clearinghouse operations daily to ensure all incoming and outgoing transactions are processed smoothly.
• Collaborate with the team lead to define requirements for new tools and process enhancements.
• Participate in a daily 15-minute scrum meeting to review completed tasks, planned activities, and any impediments.
• Provide support via phone, email, and remote sessions.
• Communicate effectively with third parties to gather information, clarify requirements, and address questions.
• Respond to support tickets promptly and ensure timely resolution.
• Assist first-level support with issue resolution as needed.
• Manage customer communications related to maintenance windows and support updates using the customer communication tool.

Your Qualification

• Minimum 3 years of experience in the healthcare industry.
• EDI transactional knowledge and experience.
• Previous experience working in a clearinghouse environment or a payer environment.
• Strong interpersonal skills with the ability to build, maintain, and enhance customer relationships.
• Exceptional attention to detail and accuracy.
• Proficient in using database queries and analyzing results in Excel to identify patterns, gaps, and opportunities for improvement.
• Ability to learn and navigate server logs effectively.
• Able to manage stressful situations and meet tight deadlines effectively.
• Self-motivated with the ability to plan and execute responsibilities with minimal supervision.

Location: Columbia, South Carolina

What You Can Expect From Us

• Purpose: Become a part of a significant initiative. At the intersection of healthcare and digital innovation, we are shaping the future of e-health.
• Equal Opportunity Employer: At CGM, we value our team members and strive to create an environment where everyone has the opportunity to succeed.
• Career Opportunities: We are offering a variety of internal career opportunities and numerous long-term perspectives.
• Security: We offer a secure workplace in a crisis-proof market.
• All-round benefits package: Medical, Dental and Vision as well as 401k with employer matching. Personal Time Off to promote work life balance.
• Work environment: Modern workplaces, flexible working hours, hybrid work options and much more.