Operations AI Governance & Controls Lead

JPMorgan Chase & Co.; Kentucky; On-site; USD 120,000 - 160,000; Full time

Job summary

JPMorgan Chase & Co. in the United States seeks an Operations Control Manager to lead a team delivering control oversight for an AI-enabled Operations product line within Consumer and Community Banking.

The role focuses on risk governance, policy adherence, and shaping a robust control environment across evolving AI initiatives. The ideal candidate will bring 10+ years in control management, strong leadership, and the ability to drive strategic risk management.

Qualifications

• 10 years of experience in control management within the financial services sector, focusing on compliance, operational risk management, and technology risk.
• Proven experience leading control oversight for a product, business, or function within a large, complex organization.
• People leadership skills, including setting strategic direction, developing talent, fostering collaboration, and driving accountability.

Responsibilities

• Lead a high-performing team providing control oversight for an Operations product organization and strategic guidance supporting the responsible adoption of AI across Consumer and Community Banking Operations.
• Provide strategic leadership in identifying, assessing, and managing compliance and operational risks.
• Partner with Operations Product and other relevant stakeholders to strengthen the control environment and support business objectives.
• Promote the consistent interpretation and application of applicable policies, standards, and governance requirements.
• Anticipate emerging risks and implementation challenges and drive practical, innovative enhancements to governance and control practices.
• Guide the development of effective, sustainable controls and drive timely resolution of identified gaps.
• Provide senior management with clear, actionable insights regarding risks, controls, issues, and emerging areas of focus.
• Leverage strong project management skills to lead strategic initiatives, manage delivery, and influence the continued development of the control management approach.
• Develop talent and foster a culture of innovation, collaboration, accountability, and professional growth.

Skills

Control management

Compliance

Operational risk

Technology risk

People leadership

Strategic thinking

Project management

Stakeholder communication

Job description

JPMorgan Chase & Co. in the United States seeks an Operations Control Manager to lead a team delivering control oversight for an AI-enabled Operations product line within Consumer and Community Banking.

The role focuses on risk governance, policy adherence, and shaping a robust control environment across evolving AI initiatives. The ideal candidate will bring 10+ years in control management, strong leadership, and the ability to drive strategic risk management.