Operations Advocate Lead

Fort Bend Women’s Center; Richmond (TX); On-site; USD 55,000 - 58,000; Full time

Job summary

Fort Bend Women’s Center seeks an Operations Advocate Lead, a full-time, on-site role in Richmond, TX. You will oversee advocacy and operations for shelter and non-residential services, ensuring trauma-informed, survivor-centered support and coordinating intake, crisis response, safety planning, and referrals.

The role requires leadership of a team, strong communication skills, and experience in domestic violence or sexual assault programs, with a bachelor’s degree in a related field.

Qualifications

• Experience in client advocacy, crisis intervention, and trauma-informed services for survivors.
• Leadership and mentoring of staff; able to manage schedules and delegate tasks.
• Operational and administrative skills: workflow management, documentation, data entry and reporting.
• Strong communication and interpersonal skills with survivors, colleagues and partners.
• On-site work in Richmond, TX with discretion handling sensitive information.

Responsibilities

• Oversee day-to-day advocacy and operational support in shelter and non-residential services.
• Lead and coordinate a team of advocates to ensure trauma-informed services.
• Support intake, safety planning, crisis response and referrals for survivors.
• Maintain documentation, data integrity, and compliance with program policies.

Skills

Client advocacy

Crisis intervention

Team leadership

Staff coordination

Documentation & data integrity

Communication & interpersonal skills

Work with survivors

Education

Bachelor’s degree in social work or related field

Job description

Company Description Fort Bend Women’s Center has supported survivors of domestic violence and sexual assault since 1980, helping survivors and their children achieve safety and self-sufficiency. As the only dedicated domestic violence and sexual assault emergency shelter and crisis hotline in Fort Bend County, the organization also provides extensive non-residential services, including counseling, case management, advocacy, and other support. It is a major provider of housing programs, offering short- and long-term assistance to survivors primarily from Fort Bend and Harris counties, while welcoming any survivor in need. The Center is recognized for innovative, evidence-informed approaches such as positive reinforcement, motivational interviewing, mobile advocacy, neurofeedback training, and behavioral therapy for clients experiencing traumatic brain injury, PTSD, and other mental health challenges. Team members join a mission-driven organization committed to trauma-informed, client-centered services and continuous improvement in victim support.

Role Description The Operations Advocate Lead is a full-time, on-site role based in Richmond, TX, responsible for overseeing day-to-day advocacy and operational support within the organization’s shelter and non-residential services. This role leads and coordinates a team of advocates, ensuring consistent, trauma-informed services, including intake, safety planning, crisis response, and resource referrals for survivors. The Operations Advocate Lead monitors workflow, develops and updates procedures, maintains documentation and data integrity, and supports compliance with program policies and standards. This position collaborates closely with counseling, case management, housing, and administrative teams to streamline communication, improve service delivery, and address operational challenges. The role also involves training and mentoring staff, participating in community outreach efforts as needed, and contributing to program development to enhance support for survivors.

Qualifications

• Experience in client advocacy, crisis intervention, and trauma-informed, survivor-centered services, preferably within domestic violence and/or sexual assault programs.
• Skills in team leadership, staff coordination, and mentoring, with the ability to manage schedules, delegate tasks, and support performance development.
• Operational and administrative skills, including workflow management, documentation accuracy, data entry, reporting, and basic proficiency with case management or database systems.
• Strong communication and interpersonal skills, including active listening, conflict resolution, and the ability to build trust with survivors, colleagues, and community partners.
• Ability to work on-site in Richmond, TX, maintain professional boundaries, and handle sensitive information with discretion and confidentiality.
• Knowledge of community resources, social services, and legal or housing systems relevant to survivors of domestic violence and sexual assault.
• Demonstrated commitment to equity, inclusion, and non-discriminatory practices in service delivery and workplace interactions.
• Bachelor’s degree in social work, psychology, criminal justice, human services, or a related field, or equivalent combination of education and relevant experience.

Pay: $55,000.00 - $58,000.00 per year

Hours: Tuesday-Saturday from 1:00-9:00 pm.