Operations Advocate Lead

Fort Bend Women's Center; Richmond (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

403(b)

Dental insurance

Employee discount

Flexible schedule

Health insurance

Health savings account

Life insurance

Paid time off

Vision insurance

Job summary

Fort Bend Women’s Center is seeking an Operations Advocate Lead in Richmond, TX to provide day-to-day leadership and operational support within our Emergency Shelter. This hands-on role supervises the OA team and guides staff through routine operations, crises, and safety procedures.

The position focuses on survivor-centered care, staff development, and ensuring 24/7 shelter coverage with a flexible weekend/evening schedule to meet shelter needs.

Qualifications

• Supervise, coach, and support Operations Advocates, including onboarding, training, mentoring, and performance feedback.
• Provide day-to-day direction and guidance to staff to ensure high-quality services.
• Help ensure 24/7 shelter coverage, including weekends and holidays.

Responsibilities

• Oversee daily shelter operations to promote a safe, welcoming, organized environment.
• Monitor safety procedures and required safety checks.
• Respond to emergencies and guide staff through de-escalation and response procedures.
• Coordinate room turnovers, inventories, and basic facility needs.
• Identify operational concerns and communicate needs to shelter leadership.
• Maintain compliance with organizational policies and program requirements.
• Assist with maintaining a clean, organized shelter environment.
• Model survivor-centered interactions with clients.
• Support staff in responding to client needs and conflicts.
• Assist with crisis intervention and problem-solving as needed.

Job description

Operations Advocate Lead

Location: Richmond, TX

Job Type: Full-Time, In Person

Schedule: Flexible schedule; must be available to work weekends, holidays, evenings, and occasional schedule changes based on shelter operational needs Hours: Tuesday-Saturday from 1:00-9:00 pm.

Department: Emergency Shelter

Travel: Approximately 25%

Grant-Funded Position: Continued employment is contingent upon the availability of ongoing grant funding.

Position Overview

The Fort Bend Women’s Center is seeking a compassionate, dependable, and experienced Operations Advocate Lead to provide day-to-day leadership and operational support within our Emergency Shelter.

This is a hands-on leadership position responsible for supporting the safety, stability, and effective daily operation of the shelter while supervising and developing the Operations Advocate (OA) team. The Operations Advocate Lead serves as a role model for trauma-informed, survivor-centered care and provides guidance to staff during routine operations, challenging situations, and crisis response.

Team Leadership & Supervision

• Supervise, coach, and support Operations Advocates, including onboarding, training, mentoring, and performance feedback.
• Provide day-to-day direction and guidance to staff to ensure consistent, high-quality services.
• Help ensure appropriate 24/7 shelter coverage, including weekends and holidays.
• Lead and facilitate regular staff meetings and client house meetings.
• Promote teamwork, accountability, professionalism, and a trauma-informed workplace culture.
• Serve as a resource and escalation point for Operations Advocates during challenging situations.
• Support staff in following organizational policies, procedures, and shelter protocols.

Shelter Operations & Safety

• Oversee daily shelter operations to promote a safe, welcoming, organized, and supportive environment.
• Monitor shelter safety procedures, security protocols, and required safety checks.
• Respond to emergencies and crisis situations and guide staff through appropriate de-escalation and response procedures.
• Coordinate room turnovers, supplies, inventory, and basic facility needs.
• Identify operational concerns and communicate needs or recommendations to shelter leadership.
• Help maintain compliance with organizational policies, procedures, and applicable program requirements.
• Assist with maintaining a clean, organized, and functional shelter environment.

Client Support & Advocacy

• Model compassionate, respectful, and survivor-centered interactions with clients.
• Support Operations Advocates in responding to client needs, concerns, and conflicts.
• Assist with crisis intervention, de-escalation, and problem-solving when needed.
• Support client engagement and a positive shelter environment while maintaining appropriate professional boundaries.
• Provide or assist with transportation, hotline coverage, kitchen support, and other shelter functions as needed.
• Promote an environment that supports survivor safety, dignity, choice, and self-determination.

Benefits:

• 403(b)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person