Weekend Operations Advocate – Two Schedule Options Available!

Fort Bend Women's Center; Richmond (TX); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

403(b)

Employee discount

Job summary

Fort Bend Women’s Center is seeking Weekend Operations Advocates to support shelter operations and client services. Two shift options are available: Saturday–Sunday 7:00 AM–4:00 PM or 1:00 PM–9:30 PM, in-person across Greater Fort Bend and Harris County areas. Training schedules may vary, and a background/driver checks are required.

Strong communication and teamwork are essential. The role focuses on crisis intervention, daily shelter operations, and administrative tasks to ensure a safe,

Qualifications

• High school diploma or equivalent required; some college coursework preferred.
• Minimum of one year of experience in a shelter setting.
• Valid Texas Driver’s License and required automobile insurance.
• Ability to pass a background check and drug screening.
• Proficiency in Microsoft Office, particularly Outlook and Excel.
• Experience with data entry, documentation, electronic records, and scheduling systems.
• Availability to work weekends and accommodate a varying training schedule.
• Ability to work independently while contributing effectively to a team.

Responsibilities

• Provide client support and crisis intervention with a survivor-centered approach.
• Assist with shelter operations and maintain a safe, welcoming environment.
• Perform administrative tasks and maintain shelter logs and documentation.
• Respond to emails, handle donations inquiries, and update client information systems.
• Participate in weekly team meetings and effective shift handoffs.

Skills

Communication

Teamwork

Independence

Education

High school diploma or equivalent

Some college coursework preferred

Tools

Outlook

Excel

Microsoft Office

Job description

Job description:

Weekend Operations Advocate – Two Schedule Options Available!

Job Summary

Fort Bend Women’s Center is seeking compassionate, dependable, and professional Weekend Operations Advocates to support our shelter operations. We have TWO weekend schedule options available:

Available Schedules – Please Review Before Applying!

Schedule Option 1 – Morning Shift

• Saturday & Sunday
• 7:00 AM – 4:00 PM

Schedule Option 2 – Afternoon Shift

• Saturday & Sunday
• 1:00 PM – 9:30 PM

Training Schedule: Varies based on training needs and may differ from the regular weekend schedule.

Work Location: In Person – Greater Fort Bend and Harris County Areas.

Please indicate your preferred schedule when applying.

About Fort Bend Women’s Center

For more than 40 years, Fort Bend Women’s Center (FBWC) has supported survivors of domestic violence and sexual assault throughout the Greater Houston area. As a United Way–funded partner, we provide free, trauma-informed services to survivors regardless of gender, race, age, religion, sexual orientation, or identity.

Our mission is to guide survivors toward healing, safety, and independence. Through brain health-informed and evidence-based programming, we promote hope, connection, resilience, and long-term recovery from trauma.

About the Role

We are seeking compassionate, dependable, and professional Weekend Operations Advocates to support daily shelter operations and help maintain a safe, welcoming, and supportive environment for survivors and their families.

This frontline position involves providing direct client support, responding to crisis situations, assisting with shelter operations, and completing essential administrative tasks. The ideal candidate is organized, adaptable, and able to exercise sound judgment while remaining calm and professional in a fast-paced, sometimes emotionally challenging environment.

Key Responsibilities

Client Support & Crisis Intervention

• Provide compassionate crisis intervention and support to current and prospective clients.
• Maintain a survivor-centered, trauma-informed, and empowerment-based approach.
• Respond to clients, callers, and visitors with professionalism, empathy, and respect.
• Maintain strict confidentiality and follow organizational policies and procedures.
• Recognize and respond appropriately to safety concerns and emergency situations.

Safety & Shelter Operations

• Monitor security cameras, including live and recorded footage, as assigned.
• Conduct regular shelter walkthroughs to help maintain a safe, secure, and clean environment.
• Provide local client transportation as needed.
• Prepare and organize client rooms to support intake readiness.
• Identify and promptly report maintenance, safety, and security concerns.

Daily Shelter Operations

• Assist with kitchen duties, including meal and snack preparation and setup.
• Clean and maintain dining areas, common spaces, restrooms, patios, and other designated areas.
• Remove trash and help maintain a clean, welcoming shelter environment.
• Organize, stock, and distribute client supplies.
• Sort, organize, and distribute client mail as appropriate.

Administrative & Communication Responsibilities

• Maintain accurate shelter logs and complete required hourly documentation.
• Respond to emails and assist with donation-related and general inquiry calls.
• Update shelter boards and client information systems as required.
• Review shift notes and pending tasks to ensure effective communication and shift handoffs.
• Complete all required documentation accurately and in a timely manner.
• Attend weekly team meetings and actively participate in team communication and problem-solving.

Professional Expectations

The successful candidate will:

• Demonstrate strong written, verbal, and interpersonal communication skills.
• Practice active listening, ask appropriate clarifying questions, and follow direction.
• Exercise sound judgment and maintain professionalism in high-stress situations.
• Remain flexible and adaptable when priorities or client needs change.
• Demonstrate self-awareness and actively practice self-care and burnout prevention.
• Work collaboratively and remain receptive to coaching, feedback, and professional development.
• Demonstrate reliability, accountability, and follow-through.
• Treat clients, coworkers, volunteers, and community partners with dignity and respect.
• Demonstrate a genuine commitment to the mission and values of Fort Bend Women’s Center.

Qualifications

• High school diploma or equivalent required; some college coursework preferred.
• Minimum of one year of experience working in a shelter setting required.
• Valid Texas Driver’s License and required automobile insurance.
• Ability to successfully pass a background check and drug screening.
• Proficiency in Microsoft Office, particularly Outlook and Excel.
• Experience with data entry, documentation, electronic records, and scheduling systems.
• Availability to work weekends and accommodate a varying training schedule.
• Ability to work independently while contributing effectively to a team.

Work Environment

This is an in-person, frontline shelter position serving survivors and their families. The role may involve exposure to emotionally challenging situations.

Benefits:

• 403(b)
• Employee discount

Work Location: In person