Operations Admin – Hub & QA Support

FedEx Group; Whitsett (NC); On-site; USD 25,000 - 38,000; Full time

Job summary

Federal Express Corporation is seeking a detail-oriented administrator to support hub and station operations, including linehaul, QA and customer service. You will manage clerical tasks, data entry, and frontline inquiries to help ensure timely delivery and customer satisfaction.

Key duties include reporting, issue escalation, and assisting with audits. The role requires strong organization, multitasking, and communication skills in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• Strong data entry and typing skills.
• Customer service experience desirable.
• Ability to manage multiple tasks with attention to detail.

Responsibilities

• Provide clerical support to management and operations (photocopying, filing, faxing, emailing, phones).
• Enter and review data in various systems; generate regular and adhoc reports.
• Serve as frontline customer service and escalate issues as needed.
• Assist audits and maintain DOT/records documentation when required.
• Investigate missing or damaged packages to support timely delivery.

Skills

Typing

Data entry

Customer service

Time management

Multitasking

Phone/fax/email

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Federal Express Corporation is seeking a detail-oriented administrator to support hub and station operations, including linehaul, QA and customer service. You will manage clerical tasks, data entry, and frontline inquiries to help ensure timely delivery and customer satisfaction.

Key duties include reporting, issue escalation, and assisting with audits. The role requires strong organization, multitasking, and communication skills in a fast-paced environment.