Operations Admin Specialist – Logistics & Service

Federal Express Corporation; Wayne (NJ); Sur place; USD 38 000 - 54 000; Plein temps

Résumé du poste

Federal Express Corporation is seeking a detail-oriented clerical and customer service professional to support hub and station operations. You will manage data entry, documents, reports, and frontline customer inquiries, ensuring timely handling of shipments and accurate records.

Responsibilities include maintaining records, assisting audits, resolving address issues, and producing weekly performance metrics while collaborating with management to keep daily deliveries on track.

Qualifications

• High School Diploma or GED required.
• Experience in clerical or customer service preferred.
• Proficient in typing, data entry and using phone, copier and fax.

Responsabilités

• Provides clerical support to various management and operational functions, including photocopying, filing, faxing, emailing and answering telephone.
• Reviews, researches and/or enters data in various systems to support respective functional area.
• Compiles data and provides reports to management for review.
• Serves as frontline customer service to receive, solve and/or escape customer inquiries and issues.
• Assists management with BCSA audit activity by retrieving data and/or files for review.
• Responsible for records management tasks such as maintenance, destruction and inventory.
• Supports timely delivery and mitigates loss by performing address searches/corrections and ensuring packages are in good condition.
• Prioritizes workflow to maximize daily deliveries.
• Ensures all packages receive appropriate scan statuses.
• Inspects and handles hazardous material damages as per policy.
• Researches missing packages and compiles information on disputed deliveries.
• Reviews loss and damaged claims and notifies management.
• Reviews IC settlement information and enters adjustments as directed by manager.
• Maintains DOT-required files and logs; enters vehicle mileage data.
• Tracks metrics and prepares weekly management reports.
• Receives IC inquiries relating to settlement, uniforms, decals, etc.
• Perves as other duties as assigned.

Connaissances

Typing

Data entry

Phone use

Copier usage

Microsoft Office

Customer service

Time management

Formation

High School Diploma or GED

Outils

Microsoft Office

Description du poste

Federal Express Corporation is seeking a detail-oriented clerical and customer service professional to support hub and station operations. You will manage data entry, documents, reports, and frontline customer inquiries, ensuring timely handling of shipments and accurate records.

Responsibilities include maintaining records, assisting audits, resolving address issues, and producing weekly performance metrics while collaborating with management to keep daily deliveries on track.