Operations Admin Specialist - Data & Customer Service

FedEx Group; Ukiah (CA); On-site; USD 28,000 - 41,000; Part time

Job summary

FedEx in Ukiah, California, seeks a part-time clerical and customer service associate to support operations and management. You will handle clerical tasks, answer calls, input data, and assist with daily reporting in a fast-paced distribution center environment.

The role emphasizes accuracy, multitasking, and professional communication as you help ensure timely deliveries, manage inquiries, and uphold safety and quality standards within the FedEx workflow.

Qualifications

• Requires a High School Diploma or GED.
• Minimum 4 years of customer service or clerical experience.
• Experience in dock operations or distribution center environment preferred.

Responsibilities

• Provide clerical support including photocopying, filing, faxing, emailing and answering calls.
• Review, research and enter data to support respective functional area.
• Compile data and provide regular and ad hoc reports to management for review.
• Serve as frontline customer service to receive, solve and escalate inquiries and issues.
• Assist management with audits by retrieving data and/or files for review.
• Support Linehaul functions with IC settlements and DOT documentation.
• Track metrics and prepare weekly reports for management review.

Skills

Typing

Data entry

Phone & copier use

Customer service

Time management

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Job description

FedEx in Ukiah, California, seeks a part-time clerical and customer service associate to support operations and management. You will handle clerical tasks, answer calls, input data, and assist with daily reporting in a fast-paced distribution center environment.

The role emphasizes accuracy, multitasking, and professional communication as you help ensure timely deliveries, manage inquiries, and uphold safety and quality standards within the FedEx workflow.