Operations Admin Pro: Data, Service & Logistics

Federal Express Corporation; Roanoke (VA); On-site; USD 25,000 - 34,000; Full time

Job summary

Federal Express Corporation in Roanoke, VA seeks an organized clerk to support hub and station operations, handle clerical tasks, and serve as the first line of contact for customers and issues.

The role requires a high school diploma and at least two years of customer service or clerical experience, with proficiency in data entry and Microsoft Office, accuracy, and strong time management.

Qualifications

• High School Diploma or GED required.
• Two years of customer service or clerical experience required; experience in dock operations or distribution centers preferred.
• General business skills: typing, data entry, use of phone, copier, and fax; Microsoft Office and web-based applications.

Responsibilities

• Provides clerical support to management and operational functions (photocopying, filing, faxing, emailing, phone).
• Reviews, researches and/or enters data in various systems to support respective functional area.
• Compiles data and provides regular and ad hoc reports to management.
• Serves as frontline customer service to receive, solve or escalate inquiries and issues.
• Assists with Business Control Self Assessment (BCSA) audit data retrieval.
• Reviews and processes quality assurance/loss prevention tasks including address verification and ensuring packages are in good condition.
• Tracks metrics and prepares weekly reports for management review.
• Receives IC inquiries on settlement, uniforms, decals, etc., routing to management.

Skills

Typing

Data entry

Microsoft Office

Customer service

Time management

Multitasking

Education

High School Diploma or GED

Job description

Federal Express Corporation in Roanoke, VA seeks an organized clerk to support hub and station operations, handle clerical tasks, and serve as the first line of contact for customers and issues.

The role requires a high school diploma and at least two years of customer service or clerical experience, with proficiency in data entry and Microsoft Office, accuracy, and strong time management.