Operations Admin II: Data, Reports & Customer Care

Federal Express Corporation; Columbus (OH); On-site; USD 25,000 - 38,000; Full time

Job summary

Federal Express Corporation in Columbus, Ohio is seeking a detail-oriented clerical and customer-service professional to support management and operations.

You will perform data entry, report generation, records management, and frontline customer service, with opportunities to assist audits and improve workflows.

This role requires a High School diploma, strong MS Office and data-entry skills, and the ability to multitask in a fast-paced environment with minimal travel.

Qualifications

• High School Diploma or GED required.
• Previous clerical or customer service experience preferred.
• Proficiency in typing, data entry and MS Office.

Responsibilities

• Provide clerical support to management and operations (photocopying, filing, faxing, emailing and answering telephone).
• Review, research and/or enter data in various systems to support respective functional area.
• Compile data and provide regular and ad-hoc reports to management for review and determination.
• Serve as frontline customer service to receive, solve and/or elevate customer inquiries and issues.
• Assist management with BCSA audit activity by retrieving data and/or files for review.
• Responsible for records management tasks such as maintenance, destruction and inventory.

Skills

Typing

Data entry

Customer service

Time management

Multitasking

Attention to detail

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Job description

Federal Express Corporation in Columbus, Ohio is seeking a detail-oriented clerical and customer-service professional to support management and operations.

You will perform data entry, report generation, records management, and frontline customer service, with opportunities to assist audits and improve workflows.

This role requires a High School diploma, strong MS Office and data-entry skills, and the ability to multitask in a fast-paced environment with minimal travel.