Operations Admin: Hub & Linehaul Performance Specialist

Federal Express Corporation; Columbia Township (MO); On-site; USD 2,066,000 - 2,893,000; Full time

Job summary

Federal Express Corporation is seeking a detail-oriented administrative clerk to perform a range of clerical and customer service tasks in a hub or station environment. You will handle data entry, reporting, and front-line inquiries, ensuring timely processing and accurate records.

The ideal candidate has a minimum four years in related roles, strong Microsoft Office skills, and proven ability to manage multiple tasks in a fast-paced setting. No travel is required for this on-site position.

Qualifications

• High School Diploma or GED required.
• Four (4) years customer service, clerical or related experience required; experience in dock operations environment or distribution center setting preferred.
• General business skills such as typing, data entry and review; and use of phone, copier, and fax.
• Software skills, including use of Microsoft Office software and web-based applications.
• Customer service skills necessary to effectively and professionally respond to requests.
• Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities.

Responsibilities

• Provides clerical support to various management and operational functions, including photocopying, filing, faxing, emailing and answering telephone.
• Reviews, researches and/or enters data in various systems to support respective functional area.
• Compiles data and provides various regular and adhoc reports to management for review and determination.
• Serves as frontline customer service to receive, solve and/or elevate customer inquiries and issues.
• Assists management with BCSA audit activity by retrieving data and/or files for review.
• Prioritizes workflow to maximize the number of packages resolved and sent out for delivery.

Skills

Typing

Data entry

Phone usage

Customer service

Time management

Multi-tasking

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Federal Express Corporation is seeking a detail-oriented administrative clerk to perform a range of clerical and customer service tasks in a hub or station environment. You will handle data entry, reporting, and front-line inquiries, ensuring timely processing and accurate records.

The ideal candidate has a minimum four years in related roles, strong Microsoft Office skills, and proven ability to manage multiple tasks in a fast-paced setting. No travel is required for this on-site position.