Operations Admin – Frontline Ops & Data Support

Federal Express Corporation; Plain City (OH); On-site; USD 24,287 - 37,663; Full time

Job summary

Federal Express Corporation is seeking a detail-oriented clerk to perform administrative functions across hub and station operations, including linehaul, quality assurance and customer service. You will help resolve issues, manage data entry and prepare reports to support timely deliveries.

The role requires a High School Diploma or GED and at least two years of related experience. Proficiency in Microsoft Office and strong customer service, time management and multitasking skills are essential.

Qualifications

• Two (2) years customer service, clerical or related experience required; experience in dock operations environment or distribution center setting preferred
• Proficient with typing, data entry and review; and use of phone, copier, and fax
• Strong customer service skills to respond to requests professionally
• Time management, organizational and multi-tasking abilities in a fast-paced environment

Responsibilities

• Provides clerical support to various management and operational functions, including photocopying, filing, faxing, emailing and answering telephone
• Reviews, researches and/or enters data in various systems to support respective functional area
• Compiles data and provides various regular and adhoc reports to management for review and determination
• Serves as frontline customer service to receive, solve and/or elevate customer inquiries and issues
• Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review
• Prioritizes workflow to maximize the number of packages that can be resolved and sent out for delivery in the same day
• Ensures all packages receive appropriate scan statuses and handles hazardous material damages as per policy
• Researches missing packages to understand root cause of scanning failures and compiles information on disputed deliveries
• Reviews and trends loss and damaged claims filed to identify improperly charged claims
• Tracks a variety of metrics and prepares weekly reports for management review
• Serves as initial contact to receive IC inquiries or issues relating to settlement, uniforms, decals, etc.
• Peforums other duties as assigned.

Skills

Customer service

Data entry

Time management

Multitasking

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Federal Express Corporation is seeking a detail-oriented clerk to perform administrative functions across hub and station operations, including linehaul, quality assurance and customer service. You will help resolve issues, manage data entry and prepare reports to support timely deliveries.

The role requires a High School Diploma or GED and at least two years of related experience. Proficiency in Microsoft Office and strong customer service, time management and multitasking skills are essential.