Operations Admin I: Frontline Clerk & Customer Support

Federal Express Corporation; Onalaska (WI); On-site; USD 20,664 - 28,929; Full time

Job summary

Federal Express Corporation is seeking a detail-oriented clerk to support hub and station operations. The role includes clerical tasks, data entry, records management, and customer service to ensure timely delivery and accurate package handling.

You will assist with audits, data retrieval for BC/SA, and coordinate with Linehaul and ICs to resolve issues, while maintaining proper documentation and adherence to policies.

Qualifications

• : General clerical duties including typing, data entry, filing, faxing, emailing and answering phones.
• : Proficiency with Microsoft Office and web-based systems for data entry and reporting.
• : Customer service skills to respond to inquiries and issues professionally.
• : Ability to manage time and multi-task in a fast-paced environment with attention to detail.

Responsibilities

• Provides clerical support to management and operational functions (photocopying, filing, faxing, emailing, answering calls).
• Reviews, researches, and enters data in various systems to support the function.
• Compiles data and reports for management review.
• Serves as frontline customer service and resolves or escalates inquiries.
• Assists with DOT-related files and records management as needed.
• Tracks metrics and prepares weekly management reports.
• Handles inquiries from ICs and routes to appropriate resolution.
• Performs other duties as assigned.

Skills

Typing

Data entry

Phone usage

Customer service

Time management

Organizational skills

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Job description

Federal Express Corporation is seeking a detail-oriented clerk to support hub and station operations. The role includes clerical tasks, data entry, records management, and customer service to ensure timely delivery and accurate package handling.

You will assist with audits, data retrieval for BC/SA, and coordinate with Linehaul and ICs to resolve issues, while maintaining proper documentation and adherence to policies.