Operations Admin I — Data, Records & Customer Care

FedEx Group; Pooler (GA); On-site; USD 44,083,000 - 57,859,000; Full time

Job summary

Federal Express Corporation is seeking a detail-oriented clerical associate to support hub and station operations. You will handle data entry, records management, and frontline customer service, ensuring accurate addressing and timely delivery.

Responsibilities include generating reports, supporting audits, and maintaining documentation while interacting with customers and management. A high school diploma or GED is required, and prior clerical experience is preferred.

Qualifications

• High school diploma or GED required.
• Prior clerical or customer service experience preferred.
• Proficient with Microsoft Office and web-based applications.
• Strong data entry speed and accuracy; excellent phone manners.

Responsibilities

• Provide clerical support to management and operations (photocopying, filing, faxing, emailing, answering calls).
• Enter and review data in various systems; compile regular and ad-hoc reports.
• Serve as frontline contact for customer inquiries and issue resolution; escalate as needed.
• Assist with audits and documentation, including BCSA-related data retrieval.
• Maintain records management tasks and ensure timely data entry and scan statuses.

Skills

Typing

Data entry

Customer service

Time management

Multi-tasking

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Federal Express Corporation is seeking a detail-oriented clerical associate to support hub and station operations. You will handle data entry, records management, and frontline customer service, ensuring accurate addressing and timely delivery.

Responsibilities include generating reports, supporting audits, and maintaining documentation while interacting with customers and management. A high school diploma or GED is required, and prior clerical experience is preferred.