Operations & Admin Coordinator, Mobile Crisis Team

Transitions Mental Health Asso; San Luis Obispo (CA); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

403b retirement with employer match

Paid vacation/holiday time

Paid sick time

Employee discounts

Employee appreciation events

Pet friendly workplace (upon approval)

Job summary

Transitions Mental Health Association seeks an Office Coordinator for the Mobile Crisis Team in San Luis Obispo. This non-clinical role provides administrative and data support, coordinating post-hospitalization appointments, maintaining records, and ensuring smooth day-to-day operations for crisis dispatch and response.

The position is full-time and non-exempt, offering a comprehensive benefits package and a 40-hour work week.

Responsibilities

• Support day-to-day operations of the Mobile Crisis Team.
• Upload billing and demographic information into the Electronic Health Record (EHR).
• Correct billing and documentation errors.
• Coordinate post-hospitalization appointment requests for San Luis Obispo County using SmartCare and county workflows.
• Serve as the primary administrative point of contact for post-hospitalization appointment communications with hospitals, County staff, providers, and program staff.
• Maintain a post-hospitalization appointment tracker, monitor pending requests and time-sensitive information; escalate as needed.
• Run and prepare monthly, quarterly, and recurring program reports; maintain a reporting calendar and ensure timely submission.
• Support program data quality by maintaining administrative logs and trackers; follow up on missing or inconsistent information.
• Maintain current program forms and field documents; replace outdated forms when revised versions are issued.
• Restock staff work areas, binders, vehicles, and operational materials so staff have what they need for dispatch and field response.
• Maintain vehicle maintenance and readiness records, logs, and insurance documentation; coordinate maintenance with the Team Lead and vendors.
• Maintain inventories and assignment records for program equipment and assets; assist with replacement, repair, and return processes.
• Maintain current program contact lists, partner directories, and transportation vendor information.
• Provide administrative support for staff onboarding and offboarding, including training tracking and access requests.
• Assist with maintaining training records, rosters, credential tracking, meeting records, and policy/procedure documentation.

Job description

Transitions Mental Health Association seeks an Office Coordinator for the Mobile Crisis Team in San Luis Obispo. This non-clinical role provides administrative and data support, coordinating post-hospitalization appointments, maintaining records, and ensuring smooth day-to-day operations for crisis dispatch and response.

The position is full-time and non-exempt, offering a comprehensive benefits package and a 40-hour work week.