Operations Account Manager

Freight Appointments; Wood Dale (IL); On-site; USD 60,000 - 85,000; Full time

Job summary

Freight Appointments is seeking a hands-on Account Manager to manage key client portfolios within the freight forwarding division. This role entails managing end-to-end operations, ensuring compliance, and maintaining client relationships. The ideal candidate will have 3–7+ years of experience in freight forwarding or international logistics, with strong operational and customer relationship management skills. Proficiency in systems like CargoWise is preferred. Strong problem-solving abilities and attention to detail are crucial for success.

Qualifications

• 3–7+ years of experience in freight forwarding or international logistics.
• Strong operational experience in import & export, air freight.
• Experience managing customer relationships or key accounts.

Responsibilities

• Serve as the primary point of contact for assigned key accounts.
• Manage end-to-end shipment processes including import & export shipments.
• Oversee preparation and accuracy of shipping documents and ensure compliance.

Skills

Communication skills

Organizational skills

Problem-solving mindset

Client-facing skills

Proficiency in freight forwarding systems

Tools

CargoWise

Job description

Location

Chicago, IL

Overview

We’re looking for a hands‑on Account Manager to own and manage a portfolio of key clients within our freight forwarding division. This role end-to-end operations, requiring deep experience across import/export, air and ocean freight.

You’ll act as the main point of contact for your accounts while also overseeing (and at times executing) the operational flow of shipments from origin to destination.

Key Responsibilities

Account Management

• Serve as the primary point of contact for assigned key accounts
• Build strong client relationships and ensure high levels of customer satisfaction
• Conduct regular business reviews and proactively identify growth opportunities
• Handle escalations, service issues, and client expectations

Operations Ownership

• Manage end-to-end shipment processes including:
• Import & export shipments
• Air freight and ocean freight (FCL/LCL)
• Coordinate bookings, documentation, and shipment tracking
• Work closely with overseas agents, carriers, and internal teams
• Ensure timely and accurate execution of all shipments

Documentation & Compliance

• Oversee preparation and accuracy of shipping documents (HAWB/HBL, commercial invoices, packing lists, etc.)
• Ensure compliance with customs regulations and international trade requirements
• Coordinate with customs brokers where required

Problem Solving & Execution

• Troubleshoot delays, exceptions, and operational challenges
• Provide proactive updates and solutions to clients
• Manage urgent shipments and time-sensitive freight
• Support pricing/quotations for key accounts
• Identify upsell opportunities across services (air, ocean, warehousing, etc.)
• Work with sales to retain and grow accounts

Requirements

• 3–7+ years of experience in freight forwarding / international logistics
• Strong operational experience in:
• Import & export
• Air freight
• Experience managing customer relationships or key accounts
• Solid understanding of customs processes and documentation
• Ability to manage shipments end-to-end independently

Skills

• Strong communication and client-facing skills
• Highly organized with attention to detail
• Ability to multitask and manage high-volume shipments
• Problem-solving mindset with a sense of urgency
• Proficiency in freight forwarding systems (CargoWise, etc.)

Nice to Have

• Experience working with large/strategic accounts
• Customs brokerage knowledge
• Experience in industries like retail, automotive, or pharma