Account Manager (Logistics)

Ultimate Staffing Services; Riverside (MD); On-site; USD 90,000 - 110,000; Full time

Job summary

Ultimate Staffing Services in Riverside, MD is seeking an Account Manager (Logistics) to lead customer relationships within a high-volume international logistics environment. The role focuses on international freight, shipment execution, project ownership, and team leadership, coordinating ocean and air shipments and liaising with freight forwarders, carriers, and customs brokers.

The ideal candidate will manage multiple customer accounts, shipments, and escalations, balancing priorities while

Qualifications

• Strong experience in international logistics, freight forwarding, transportation, import/export, or global supply chain.
• Demonstrated success operating within a high-volume logistics or freight environment.
• Hands-on experience coordinating ocean and/or air freight.
• Strong customer-facing experience managing accounts, key customers, or client relationships.

Responsibilities

• Serve as a primary point of contact for customer accounts throughout the shipment lifecycle.
• Manage customer relationships and expectations within a high-volume international shipping environment.
• Coordinate domestic and international shipments, including ocean and air freight.
• Provide proactive shipment updates and manage delays, exceptions, and customer escalations through resolution.
• Work closely with freight forwarders, carriers, customs brokers, vendors, overseas partners, and internal teams.
• Coordinate multiple customer projects and shipment requirements simultaneously while maintaining accuracy and service levels.
• Lead, support, and develop a small customer experience team of 2-3 employees.
• Oversee import/export documentation and customs-related requirements.
• Develop and maintain customer-specific processes, procedures, and SOPs.
• Monitor shipment and account performance and identify opportunities to improve service and efficiency.
• Coordinate multiple stakeholders to ensure customer requirements, project timelines, and delivery expectations are met.
• Build strong, long-term customer relationships while serving as a knowledgeable and solutions-oriented logistics partner.

Job description

Account Manager (Logistics) (JN -062026-425232) Riverside, Maryland

Salary: USD90000 - USD110000 per year

Employment Type: Direct Hire
Salary: $90,000 - $110,000, with some flexibility for an exceptional candidate
Schedule: Monday-Friday, 40-45+ hours per week
Dress Code: Business Casual
Leadership: 2-3 direct reports

Ultimate Staffing is partnering with a global logistics organization in the Belcamp, MD area to identify an experienced AccountManager to lead customer relationships within a fast-paced, high-volume international logistics environment.

This is a hands‑on customer leadership role for someone who understands the complexities of global transportation and can confidently manage customer expectations while coordinating a significant volume of shipment activity. The ideal candidate has experience within freight forwarding, 3PL, global transportation, import/export, or a similarly high-volume logistics environment and is accustomed to balancing multiple customers, shipments, projects, and escalations simultaneously.

This is not a traditional warehouse, distribution, or transportation operations management position. The focus is on customer relationships, international freight, shipment execution, project ownership, and team leadership.

Responsibilities

• Serve as a primary point of contact for customer accounts throughout the shipment lifecycle
• Manage customer relationships and expectations within a high-volume international shipping environment
• Coordinate domestic and international shipments, including ocean and air freight
• Provide proactive shipment updates and manage delays, exceptions, and customer escalations through resolution
• Work closely with freight forwarders, carriers, customs brokers, vendors, overseas partners, and internal teams
• Coordinate multiple customer projects and shipment requirements simultaneously while maintaining accuracy and service levels
• Lead, support, and develop a small customer experience team of 2-3 employees
• Oversee import/export documentation and customs-related requirements
• Develop and maintain customer-specific processes, procedures, and SOPs
• Monitor shipment and account performance and identify opportunities to improve service and efficiency
• Coordinate multiple stakeholders to ensure customer requirements, project timelines, and delivery expectations are met
• Build strong, long-term customer relationships while serving as a knowledgeable and solutions-oriented logistics partner

Qualifications

• Strong experience in international logistics, freight forwarding, transportation, import/export, or global supply chain
• Demonstrated success operating within a high-volume logistics or freight environment
• Hands‑on experience coordinating ocean and/or air freight
• Strong customer‑facing experience managing accounts, key customers, or client relationships
• Experience working directly with freight forwarders, carriers, customs brokers, and other logistics partners
• Knowledge of international shipping documentation, customs processes, and import/export requirements
• Experience managing customer escalations and complex transportation issues
• Demonstrated leadership experience, including direct people management, training, mentoring, or team development
• Ability to manage multiple customer accounts, projects, and priorities simultaneously in a fast‑paced environment
• Strong communication, relationship‑building, organizational, and problem‑solving skills
• Experience with logistics, transportation, ERP, CRM, or supply chain management systems preferred

Preferred Experience

• Freight forwarding, 3PL, NVOCC, or global transportation environment
• Customer experience, account management, client services, or key account management within logistics
• High-volume international freight or customer portfolio management
• Air and ocean freight experience
• Import/export compliance and shipping documentation
• Customer implementation or project management experience
• Experience supporting customers and partners across multiple global regions

Ideal Candidate

The strongest candidate will bring a combination of international freight expertise, high-volume customer account management, strong communication skills, project ownership, and leadership experience.

This person should be comfortable staying close to the day‑to‑day customer experience while also leading a small team, navigating complex shipment issues, and coordinating multiple internal and external stakeholders to keep freight moving and customers informed.