Freight Account Manager

People Freight | Freight Forwarding & Logistics Recruitment Specialists; Elmhurst (IL); On-site; USD 72,000 - 88,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off and holidays

401(k) with company match

Job summary

People Freight | Freight Forwarding & Logistics Recruitment Specialists is seeking a Freight Account Manager in Elmhurst, Illinois. This role will involve managing customer relationships and coordinating international and domestic transportation solutions.

The ideal candidate will have over 3 years of experience in freight forwarding or logistics, strong communication skills, and a passion for customer service. The position offers a base salary of up to $80,000 plus a performance-based bonus and additional benefits including insurance and a 401(k) plan.

Qualifications

• 3+ years of experience in freight forwarding, logistics, or transportation account management.
• Strong customer service and relationship management skills.
• Ability to work in a fast-paced environment and manage multiple priorities.

Responsibilities

• Manage a portfolio of freight forwarding clients across import and export operations.
• Serve as the primary point of contact for customer inquiries and service requests.
• Develop and maintain strong long-term client relationships.

Skills

Customer service

Relationship management

Communication

Problem-solving

Multitasking

Tools

Freight management systems

CRM platforms

Microsoft Office Suite

Job description

Freight Account Manager | Elmhurst, Illinois | Salary up to $80,000 + Bonus

This role is responsible for managing and expanding customer relationships while coordinating international and domestic transportation solutions across air, ocean, and ground freight services.

The candidate will have experience in freight forwarding, logistics, or supply chain management and possess strong communication, problem‑solving, and account development skills. This position plays a key role in ensuring customer satisfaction, operational efficiency, and revenue growth.

• Base salary up to $80,000 annually depending on experience
• Performance‑based bonus opportunity
• Medical, dental, and vision insurance
• Paid time off and holidays
• 401(k) with company match

Key Responsibilities

• Manage a portfolio of freight forwarding clients across import and export operations
• Serve as the primary point of contact for customer inquiries, shipment updates, issue resolution, and service requests
• Develop and maintain strong long‑term client relationships to increase retention and account growth
• Coordinate shipments with internal operations teams, carriers, overseas agents, customs brokers, and warehouses
• Monitor shipment performance, delivery timelines, and service quality standards
• Prepare quotes, rate proposals, and transportation solutions tailored to customer needs
• Identify upselling and cross‑selling opportunities for air freight, ocean freight, customs brokerage, warehousing, and value‑added logistics services
• Maintain accurate customer records, shipment documentation, and CRM activity
• Support contract renewals, pricing negotiations, and customer reviews
• Work collaboratively with operations and sales teams to ensure seamless execution and customer satisfaction
• Assist with resolving billing discrepancies, claims, and service‑related concerns
• Stay informed on market trends, carrier capacity, and international shipping regulations

Qualifications

• 3+ years of experience in freight forwarding, logistics, transportation, or supply chain account management
• Experience with international air and ocean freight strongly preferred
• Knowledge of import/export procedures, Incoterms, and customs documentation preferred
• Strong customer service and relationship management skills
• Excellent communication, organizational, and multitasking abilities
• Ability to work in a fast‑paced environment and manage multiple priorities
• Proficiency with freight management systems, CRM platforms, and Microsoft Office Suite