Operational Tech Support Engineer - 24/7 FinTech Ops

AEVI; Prague (OK); Hybrid; Full time

Benefits offered by this job

Unlimited vacation policy

Dynamic team environment

Opportunities for personal growth

Job summary

A leading FinTech company seeks an Operational Technical Support Engineer to provide critical support within a dynamic environment. This role requires developing troubleshooting skills for hybrid cloud infrastructure while covering a 24x7 shift pattern. Candidates should possess foundational computer science knowledge and strong communication skills, making contributions to documentation and collaboration with stakeholders. Benefits include unlimited vacation and a supportive team culture.

Qualifications

• Ability to collaborate with key stakeholders to enhance productivity.
• Willingness to gain customer-centric decision-making skills.
• Familiarity with network fundamentals, especially TCP/IP.

Responsibilities

• Provide monitoring and alerting for critical services.
• Invoke incident management processes.
• Document and evolve service workflows.

Skills

Troubleshooting hybrid cloud infrastructure

Problem-solving

Strong communication skills

Collaborative team ethic

Learning through workshops

Education

Foundational computer science knowledge

Tools

GIT

Grafana

Docker

SQL / Aurora

Job description

A leading FinTech company seeks an Operational Technical Support Engineer to provide critical support within a dynamic environment. This role requires developing troubleshooting skills for hybrid cloud infrastructure while covering a 24x7 shift pattern. Candidates should possess foundational computer science knowledge and strong communication skills, making contributions to documentation and collaboration with stakeholders. Benefits include unlimited vacation and a supportive team culture.