Fintech Application Support Engineer — Trading Platforms

Marlin Selection Recruitment; New York (NY); On-site; USD 60,000 - 100,000; Full time

Job summary

An innovative fintech company is seeking an Application Support Engineer to enhance their customer-facing operations. This role involves planning and executing client implementations, managing upgrades, and providing top-notch application support across various channels. The ideal candidate will possess strong communication skills, a keen attention to detail, and the ability to thrive under pressure. Join a dynamic team that values learning and growth while making a significant impact in the financial services sector. This position offers a full-time schedule with a unique mix of weekday and weekend responsibilities, perfect for those looking to advance their career in a fast-paced environment.

Qualifications

• 2-5 years experience in client support within financial services.
• High proficiency in Microsoft Windows OS and understanding of FIX protocol.

Responsibilities

• Provide customer support via email, phone, or live chat.
• Triage technical issues and manage upgrades and migrations.

Skills

Verbal and written communication skills

Attention to detail

Client communication management

Ability to learn new skills and tools

Microsoft Windows OS proficiency

Client support experience

Understanding of FIX protocol

Basic knowledge of TCP/IP and Networking

Basic knowledge of SQL (PGSQL, MYSQL)

Job description

An innovative fintech company is seeking an Application Support Engineer to enhance their customer-facing operations. This role involves planning and executing client implementations, managing upgrades, and providing top-notch application support across various channels. The ideal candidate will possess strong communication skills, a keen attention to detail, and the ability to thrive under pressure. Join a dynamic team that values learning and growth while making a significant impact in the financial services sector. This position offers a full-time schedule with a unique mix of weekday and weekend responsibilities, perfect for those looking to advance their career in a fast-paced environment.