Operational Risk & Controls Manager

Bank of America; Phoenix (AZ); On-site; USD 120,000 - 150,000; Full time

Job summary

Bank of America is seeking a Manager to lead internal control discipline and drive operational excellence within a Line of Business or Enterprise Control Function. The role focuses on implementing quality assurance processes, monitoring controls, and guiding QA practices to ensure regulatory compliance and strong governance.

You will manage QA activities, coordinate control testing, and oversee data reporting for inspection metrics while supporting business continuity and risk mitigation efforts.

Qualifications

• Job requires leadership in internal control discipline and operational excellence within a Line of Business or Enterprise Control Function.
• Extensive experience in monitoring, testing controls and QA practices to support governance and exams.

Responsibilities

• Leads the assessment of the design and effectiveness of risk and control environment.
• Performs monitoring and testing of controls, identifying issues and improvements.
• Leads optimized controls and QA practices to support business continuity.
• Manages performance and productivity of team members conducting quality inspection reviews.
• Ensures timely execution of QA activities including control execution and results reporting.
• Manages and reviews front line unit responses for regulatory exams and audits.
• Ensures data accuracy and captures information for inspection metrics.

Skills

Controls Management

Oral Communications

Risk Management

Stakeholder Management

Strategy Planning and Development

Continuous Improvement

Drives Engagement

Influence

Strategic Thinking

Talent Development

Data and Trend Analysis

Decision Making

Monitoring, Surveillance, and Testing

Problem Solving

Quality Assurance

Job description

Bank of America is seeking a Manager to lead internal control discipline and drive operational excellence within a Line of Business or Enterprise Control Function. The role focuses on implementing quality assurance processes, monitoring controls, and guiding QA practices to ensure regulatory compliance and strong governance.

You will manage QA activities, coordinate control testing, and oversee data reporting for inspection metrics while supporting business continuity and risk mitigation efforts.