Strategic Risk & Controls Manager

Bank of America; Jacksonville (FL); On-site; USD 96,000 - 162,000; Full time

Benefits offered by this job

Pay transparency

Competitive benefits

Job summary

Bank of America seeks a Business Control Manager to lead internal control discipline and drive operational excellence across a Line of Business or Enterprise Control Function. You will implement QA/QC processes, monitor controls, and support remediation plans aligned with enterprise risk standards.

You will engage across Governance for Enforcement Action Remediation and audits, support regulatory exams, dashboards, and data accuracy for inspection metrics.

Qualifications

• Minimum 5 years of experience in the Audit, Compliance, or Risk function of a large financial services company with strong track record of success and demonstrated progression in complexity of assignments or equivalent related experience within financial services
• Proven experience supporting Merrill Lynch, Pierce, Fenner & Smith (MLPF) and Private Bank (PB) operations, or equivalent experience in wealth management, private banking, investment advisory, brokerage, or related financial services environments
• Ability to operate effectively in ambiguity, establish strategic direction, and build a function, operating model, and/or team from the ground up
• Demonstrated success leading large‑scale control, testing, risk, or operating model transformation initiatives across multiple business groups
• Strong oral and written communication skills, including the ability to communicate effectively with leadership, Risk, and Audit on a regular basis in a clear and concise manner

Responsibilities

• Oversees the design and effectiveness of the risk and control environment and ensure adherence to enterprise‑wide standards
• Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation
• Executes initiatives by identifying areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities
• Supports the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting
• Leads the assessment of the design and effectiveness of the risk and control environment to ensure adherence to enterprise‑wide standards
• Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
• Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews
• Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting

Skills

Controls Management

Oral Communications

Risk Management

Stakeholder Management

Strategy Planning and Development

Continuous Improvement

Drives Engagement

Influence

Strategic Thinking

Talent Development

Data and Trend Analysis

Decision Making

Monitoring, Surveillance, and Testing

Problem Solving

Quality Assurance

Job description

Bank of America seeks a Business Control Manager to lead internal control discipline and drive operational excellence across a Line of Business or Enterprise Control Function. You will implement QA/QC processes, monitor controls, and support remediation plans aligned with enterprise risk standards.

You will engage across Governance for Enforcement Action Remediation and audits, support regulatory exams, dashboards, and data accuracy for inspection metrics.