Operational Key Account Manager – Air & Ocean (Hybrid)

People Freight | Freight Forwarding & Logistics Recruitment Specialists; Roselle (IL); Hybrid; USD 90,000 - 110,000; Full time

Benefits offered by this job

Salary up to 100k

Bonus opportunity

Hybrid work arrangement

Opportunity to join an established org

Career development and progression

Job summary

People Freight | Freight Forwarding & Logistics Recruitment Specialists in Roselle, IL is seeking an Operational Key Account Manager. This hands-on role manages key Air & Ocean freight accounts, coordinating with customers, overseas offices, carriers, customs brokers and warehouses.

You will be the primary operational contact, monitor shipments from booking through delivery, resolve issues, ensure documentation accuracy and report on KPIs.

Qualifications

• 3+ years in international freight forwarding.
• Strong hands-on Air & Ocean freight experience.
• Experience managing key accounts or major customers.
• Knowledge of international import/export procedures.
• Experience coordinating shipments with carriers and brokers.
• Excellent customer service and communications.
• Strong problem-solving and organization skills.
• Able to manage multiple shipments in a fast-paced environment.
• CargoWise or similar system experience preferred.

Responsibilities

• Manage day-to-day operational needs of key Air & Ocean accounts.
• Serve as primary operational contact for assigned customers.
• Coordinate shipments from booking through delivery.
• Monitor status, milestones, exceptions, and delivery schedules.
• Coordinate with overseas offices, carriers, warehouses and brokers.
• Resolve issues quickly and provide proactive updates.
• Review shipping documentation for accuracy and compliance.
• Coordinate import/export activities across Air and Ocean.
• Identify process improvements to raise service levels.
• Maintain relationships and understand customer requirements.
• Track and report on account performance and KPIs.
• Collaborate with sales and operations to meet expectations.

Skills

Key account management

Air & Ocean freight knowledge

Customer service

CargoWise

Tools

CargoWise

Job description

People Freight | Freight Forwarding & Logistics Recruitment Specialists in Roselle, IL is seeking an Operational Key Account Manager. This hands-on role manages key Air & Ocean freight accounts, coordinating with customers, overseas offices, carriers, customs brokers and warehouses.

You will be the primary operational contact, monitor shipments from booking through delivery, resolve issues, ensure documentation accuracy and report on KPIs.