Global Key Account Manager - Ocean & Air Freight

Niwota Solutions; California; On-site; USD 70,000 - 98,000; Full time

Job summary

Niwota Solutions is seeking a Key Account Manager to support global accounts within the Pricing & Sales Center. You will coordinate pricing, manage customer relationships, and ensure seamless service across international markets.

The role combines pricing coordination with operational follow-through, requiring freight forwarding knowledge and strong stakeholder alignment across sales, pricing specialists, overseas offices, and operations.

Qualifications

• 2+ years in freight forwarding or related logistics roles.
• Knowledge of ocean/air freight and rate structures.
• Experience coordinating quotations or RFQs.
• Strong communication and deadline management.
• Ability to work across time zones and departments.
• Proficiency with Excel and MS Office.

Responsibilities

• Manage daily communications and service needs for global accounts.
• Coordinate pricing requests, quotations, bids, and RFQs with pricing teams and overseas offices.
• Review customer requirements and help develop competitive solutions for ocean and air freight.
• Track quotation deadlines, rate validity, customer feedback, and follow up activity.
• Partner with sales and operations to ensure quoted services and expectations are aligned.
• Coordinate account onboarding, SOPs, and customer reporting requirements.
• Monitor account activity and service performance, identify recurring issues, and coordinate timely resolution.
• Support account reviews with shipment, pricing, and performance summaries.
• Identify opportunities to expand existing account relationships and collaborate with sales on additional business.
• Maintain accurate account records, pricing documentation, and communication history.

Skills

Freight forwarding

Customer communication

Attention to detail

Multitasking

Time zone coordination

Tools

Microsoft Excel

Job description

Niwota Solutions is seeking a Key Account Manager to support global accounts within the Pricing & Sales Center. You will coordinate pricing, manage customer relationships, and ensure seamless service across international markets.

The role combines pricing coordination with operational follow-through, requiring freight forwarding knowledge and strong stakeholder alignment across sales, pricing specialists, overseas offices, and operations.