Operational Excellence Leader - Process Improvement

Strategic Staffing Solutions; Phoenix (AZ); On-site; USD 110,000 - 160,000; Full time

Job summary

Strategic Staffing Solutions in Phoenix, AZ seeks a Senior Project Manager to optimize business processes, lead end-to-end initiatives, and drive measurable performance improvements across functions including technology, risk and compliance. You will partner with stakeholders to define requirements, manage dependencies, and ensure on-time delivery of strategic programs that transform operations.

The role emphasizes change leadership, data-driven decision making, and sustained value realization

Qualifications

• Bachelor's degree required; OR four additional years of relevant education and/or experience may be substituted in lieu of a degree.
• Experience with process mapping, process improvement, and risk and control identification and assessment.
• Comprehensive understanding and application of project management methodologies.
• Strong analytical and problem-solving skills, including root cause analysis and data-driven decision making.
• Experience managing risks, controls, regulatory requirements, and governance processes.
• Exceptional communication, stakeholder engagement, negotiation, and facilitation skills.
• Experience leveraging data and analytics tools to monitor performance and drive business outcomes.
• Proven ability to influence and lead cross-functional teams in a matrixed environment.
• US military experience gained through military service or gained as a military spouse/domestic partner.
• Experience with Lean, Six Sigma, BPM, or related continuous improvement methodologies.

Responsibilities

• Support end-to-end business processes, including strategy, design, performance management, controls, risks, dependencies, and continuous improvement to achieve business and customer outcomes.
• Lead the planning, execution, and delivery of initiatives that enhance capabilities, improve operational performance, and support association objectives.
• Partner with business, technology, risk, compliance, and operational stakeholders to define requirements, align priorities, resolve issues, and deliver sustainable solutions.
• Establish and monitor process performance through data, analytics, controls, key performance indicators, and governance frameworks to drive informed decision-making and accountability.
• Identify, assess, and mitigate operational, regulatory, compliance, and delivery risks while ensuring adherence to association policies, standards, and risk management practices.
• Drive organizational change, stakeholder engagement, and communication strategies that support adoption, sustainment, and realization of business value from process initiatives.

Skills

Process optimization

Program management

Cross-functional work

P&C insurance

Education

Bachelor's degree

Tools

Microsoft Office Suite

Slack

Microsoft Teams

Job description

Strategic Staffing Solutions in Phoenix, AZ seeks a Senior Project Manager to optimize business processes, lead end-to-end initiatives, and drive measurable performance improvements across functions including technology, risk and compliance. You will partner with stakeholders to define requirements, manage dependencies, and ensure on-time delivery of strategic programs that transform operations.

The role emphasizes change leadership, data-driven decision making, and sustained value realization