Senior Program Manager - Business Process Excellence

Strategic Staffing Solutions; Phoenix (AZ); On-site; USD 90,000 - 130,000; Full time

Job summary

Strategic Staffing Solutions seeks a Senior Non-IT Project Manager to optimize business processes and deliver initiatives that align with organizational goals. The role coordinates across business, tech, risk, compliance, and operations to drive change and measurable outcomes.

The candidate should manage end-to-end processes, develop business cases, and monitor performance through data analytics and governance. This onsite 12-month contract is in Phoenix, AZ, with visa sponsorship possible.

Qualifications

• 6+ years in BPM/PM/operational excellence or related fields.
• Knowledge of P&C Insurance operations and workflows.
• Experience developing business cases and implementation plans.
• Bachelor's degree or equivalent experience required.
• Experience with process mapping, improvement, and risk assessment.
• Solid understanding of project management methodologies.
• Strong analytical and problem-solving with data-driven decisions.
• Experience managing risks, controls and governance.
• Excellent communication and stakeholder engagement skills.
• Lean, Six Sigma or BPM experience is a plus.
• Military experience (active or spouse/domestic partner) is a plus.
• Experience leveraging data and analytics tools to monitor performance.

Responsibilities

• Support end-to-end business processes and performance management.
• Lead planning, execution, and delivery of initiatives to enhance capabilities.
• Collaborate with stakeholders to define requirements and priorities.
• Establish and monitor process performance with KPIs and governance.
• Identify and mitigate operational and regulatory risks.
• Drive change, engagement, and adoption of process initiatives.
• Develop business cases, requirements, and implementation plans.
• Support partner communication and presentation materials.

Skills

Process management

Analytical thinking

Communication skills

Stakeholder management

Leadership

Data analytics

Education

Bachelor's degree

Tools

Microsoft Office

Slack

Microsoft Teams

Job description

Strategic Staffing Solutions seeks a Senior Non-IT Project Manager to optimize business processes and deliver initiatives that align with organizational goals. The role coordinates across business, tech, risk, compliance, and operations to drive change and measurable outcomes.

The candidate should manage end-to-end processes, develop business cases, and monitor performance through data analytics and governance. This onsite 12-month contract is in Phoenix, AZ, with visa sponsorship possible.