Operational Excellence Coordinator

Outcomes Operating Inc; United States; Remote; USD 52,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

HSA & FSA

Paid Parental Leave

11 Paid Holidays

401k plan with employer match

Flexible PTO

Job summary

Outcomes Operating Inc. is seeking an Operations Support Specialist to provide operational, administrative, and coordination support across Clinical Services.

The role ensures processes are executed accurately and efficiently, assisting leadership with documentation, audits, and workflow improvements. The position supports system testing, data collection, onboarding coordination, and incident tracking, while promoting a mission-driven culture and adherence to policies.

Qualifications

• 2+ years of experience in operational support, administrative support, communications, or HR.
• Associate degree or equivalent required; Bachelor's degree preferred for advancement.
• Proficiency with MS Office Suite (Excel, Word, PowerPoint, Outlook) and reporting tools.
• Experience maintaining documentation, trackers, and operational records.
• Ability to handle confidential and sensitive information.
• Experience in fast-paced operational environments.

Responsibilities

• Coordinate and track operational projects, action items, and follow-ups.
• Support audits, compliance reviews, grievances, and documentation requests.
• Facilitate cross‑department communication and stakeholder updates.
• Develop and organize SOPs, job aids, and operational documents.
• Collect, validate, and report operational data.

Skills

Organizational skills

Prioritization

Communication skills

Independent worker

Problem solving

MS Office

Documentation & trackers

Confidential info handling

Fast-paced environment

Technical support basics

Hardware & VPN basics

Education

Associate degree or equivalent

Bachelor's degree preferred

Tools

Teams

SharePoint

Jira

Confluence

Job description

Outcomes Operating Inc. is seeking an Operations Support Specialist to provide operational, administrative, and coordination support across Clinical Services.

The role ensures processes are executed accurately and efficiently, assisting leadership with documentation, audits, and workflow improvements. The position supports system testing, data collection, onboarding coordination, and incident tracking, while promoting a mission-driven culture and adherence to policies.