Healthcare Ops & Process Excellence Specialist

AdaptHealth, LLC; Savannah (GA); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company match

Paid Time Off

Job summary

AdaptHealth is seeking an Operations Specialist to support patient care and drive operational excellence across regions. You will help optimize workflows, manage documentation accuracy, and navigate EMR systems to ensure data integrity and compliance.

The role requires strong communication, the ability to multi-task, and experience in healthcare-administration environments. A focus on continuous improvement and collaboration with cross-functional teams is essential.

Qualifications

• One year of relatable work experience required.
• High School Diploma or Associates degree or equivalent work experience in Healthcare Admin, Business Admin or related field.
• Experience in management, administrative, clerical, insurance, billing, claims, call center or customer service is preferred but not required.
• Experience in a healthcare organization, pharmacy, HME, medical supply, or Medicare-certified environment is a plus but not required.
• Excellent verbal and written communication with analytical, problem-solving and decision-making abilities.

Responsibilities

• Support regional operations through workflow improvement, training, and process optimization.
• Review and process documentation, including insurance verification, authorizations, and order accuracy.
• Navigate EMR systems to enter, track, and validate patient and authorization data.
• Analyze workflows, identify errors, and implement solutions to improve efficiency and quality.
• Collaborate with teams and leadership to resolve issues and communicate trends.
• Maintain knowledge of payer guidelines, products, and services to ensure compliance.
• Assist with training materials, onboarding, and cross-functional support.
• Participate in projects to refine processes and enhance operational performance.
• Meet quality and performance metrics while managing multiple priorities.
• Perform patient assessments and follow-ups to support care and compliance.
• Ensure accurate documentation and adherence to HIPAA, PPE, and infection control standards.

Skills

Verbal communication

Written communication

Analytical thinking

Problem solving

Attention to detail

Multi-tasking

Independent work

Microsoft Office

Education

High School Diploma

Associates degree or related field

Tools

Microsoft Office

Job description

AdaptHealth is seeking an Operations Specialist to support patient care and drive operational excellence across regions. You will help optimize workflows, manage documentation accuracy, and navigate EMR systems to ensure data integrity and compliance.

The role requires strong communication, the ability to multi-task, and experience in healthcare-administration environments. A focus on continuous improvement and collaboration with cross-functional teams is essential.