Clinical Operations Supervisor - Patient Care Support

St. Cloud Orthopedics; Norwood (MA); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Benefits package

Equity stock purchase

401k contribution

Job summary

UnitedHealth Group seeks an Associate Supervisor, Operational Services to coordinate daily support operations within a single clinical area. You will lead nonexempt staff, manage schedules, and ensure high-quality workflow, while supporting performance reviews and patient issue resolution.

The role emphasizes strong communication, sound judgment, and adaptability in a fast-paced health care environment, with competitive benefits and structured development opportunities.

Qualifications

• High School diploma or equivalency from an accredited institution.
• 3+ years in a clinical setting with 2+ years as Medical Assistant; degree may substitute for one year.
• Excellent interpersonal skills to interact with patients and medical professionals.
• Good judgment in fast-paced environments.

Responsibilities

• Serves as a skilled clinical/administrative support resource for team members
• Assumes leadership duties while performing nonexempt support tasks
• Evaluates daily schedules and ensures coverage during absences
• Implements and adjusts operational procedures within established guidelines
• Guides staff on workflow execution and suggests improvements
• Supports performance reviews and monitors service quality (e.g., phone systems)
• Acts as point of contact for patient issues and may supervise in manager's absence

Skills

Interpersonal skills

Judgment under pressure

Clinical experience

Education

High School diploma or GED

Job description

UnitedHealth Group seeks an Associate Supervisor, Operational Services to coordinate daily support operations within a single clinical area. You will lead nonexempt staff, manage schedules, and ensure high-quality workflow, while supporting performance reviews and patient issue resolution.

The role emphasizes strong communication, sound judgment, and adaptability in a fast-paced health care environment, with competitive benefits and structured development opportunities.