Operational Excellence & Capacity Program Manager

Amazon Inc.; Nashville (TN); On-site; USD 67,000 - 117,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Job summary

Amazon.com Services LLC is seeking a Program Manager for the Reliability, Maintenance & Engineering (RME) team in Nashville. You will drive cross-functional programs, optimize capacity, and deliver data-driven improvements across the network.

You will work with RME, non-RME, and Ops stakeholders to analyze root causes, develop standard work, and maintain capacity models and reporting, ultimately elevating operational performance and ensuring safe, efficient operations.

Qualifications

• 3+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience working cross functionally with tech and non-tech teams.
• Bachelor's degree in Engineering (any domain), Operations, Business Administration, or a related field.
• Experience implementing repeatable processes and driving automation or standardization.
• Experience managing program delivery and communicating results to stakeholders.
• Experience delivering results for cross-functional initiatives with process improvements, automation, and analysis.
• Experience supporting execution of project plans with multiple teams in support of business goals.

Responsibilities

• Drive cross-functional programs and initiatives impacting operations; develop solutions with RME, non-RME, and Ops stakeholders.
• Partner with stakeholders to conduct root cause analysis and deliver continuous improvement initiatives.
• Maintain and update capacity models to support utilization goals.
• Develop a robust reporting mechanism providing actionable insights at org and process levels.
• Use analytics for data-driven decision-making and escalate issues with corrective actions.
• Create and maintain program artifacts such as BRDs, initiative plans, and status reports.
• Implement standard work practices to improve metrics and translate lessons into standards.
• Communicate program status, risks, and outcomes with clear data-backed recommendations.
• Remove barriers through hands-on problem-solving to deliver immediate results.
• Contribute to a culture of operational excellence and continuous improvement.

Skills

Program management

Cross-functional collaboration

Data-driven decision making

Stakeholder communication

Education

Bachelor's degree in Engineering or related field

Tools

BI platforms

Data analysis tools

Job description

Amazon.com Services LLC is seeking a Program Manager for the Reliability, Maintenance & Engineering (RME) team in Nashville. You will drive cross-functional programs, optimize capacity, and deliver data-driven improvements across the network.

You will work with RME, non-RME, and Ops stakeholders to analyze root causes, develop standard work, and maintain capacity models and reporting, ultimately elevating operational performance and ensuring safe, efficient operations.