Program Manager, Central RME (Fulfillment & Operations)

Amazon Inc.; Nashville (TN); On-site; USD 67,000 - 117,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Job summary

Amazon.com Services LLC is seeking a Program Manager for the Reliability, Maintenance & Engineering (RME) team in Nashville. You will drive cross-functional programs, optimize capacity, and deliver data-driven improvements across the network.

You will work with RME, non-RME, and Ops stakeholders to analyze root causes, develop standard work, and maintain capacity models and reporting, ultimately elevating operational performance and ensuring safe, efficient operations.

Qualifications

• 3+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience working cross functionally with tech and non-tech teams.
• Bachelor's degree in Engineering (any domain), Operations, Business Administration, or a related field.
• Experience implementing repeatable processes and driving automation or standardization.
• Experience managing program delivery and communicating results to stakeholders.
• Experience delivering results for cross-functional initiatives with process improvements, automation, and analysis.
• Experience supporting execution of project plans with multiple teams in support of business goals.

Responsibilities

• Drive cross-functional programs and initiatives impacting operations; develop solutions with RME, non-RME, and Ops stakeholders.
• Partner with stakeholders to conduct root cause analysis and deliver continuous improvement initiatives.
• Maintain and update capacity models to support utilization goals.
• Develop a robust reporting mechanism providing actionable insights at org and process levels.
• Use analytics for data-driven decision-making and escalate issues with corrective actions.
• Create and maintain program artifacts such as BRDs, initiative plans, and status reports.
• Implement standard work practices to improve metrics and translate lessons into standards.
• Communicate program status, risks, and outcomes with clear data-backed recommendations.
• Remove barriers through hands-on problem-solving to deliver immediate results.
• Contribute to a culture of operational excellence and continuous improvement.

Skills

Program management

Cross-functional collaboration

Data-driven decision making

Stakeholder communication

Education

Bachelor's degree in Engineering or related field

Tools

BI platforms

Data analysis tools

Job description

Job ID: 10503568 | Amazon.com Services LLC

Amazon's Reliability, Maintenance & Engineering (RME) team ensures that our global fulfillment and operations networks run safely, efficiently, and at peak performance. A Program Manager in Central RME will drive initiatives that optimize operational capacity, enhance network performance, and deliver measurable improvements. This role focuses on program execution, addressing operational barriers, implementing standard work practices, and collaborating with RME, non-RME stakeholders, and Operations teams.

Key job responsibilities

• Drive cross-functional programs, projects, and initiatives impacting operations; develop solutions collaboratively with RME, non-RME, and Ops stakeholders.
• Partner with RME, non-RME, and Ops stakeholders to conduct root cause analysis, eliminate operational barriers, and deliver continuous improvement initiatives across the network.
• Maintain and update capacity models including data inputs, methodology documentation, and output validation to support capacity utilization goals.
• Develop a robust reporting mechanism that provides actionable insights at both the organization and individual process levels.
• Use analytics for data-driven decision-making; monitor performance and elevate issues requiring corrective actions.
• Create and maintain program artifacts including business requirement documents, initiative plans, and status reports.
• Implement standard work practices that improve key business metrics and translate lessons into standards across assigned sites or programs.
• Communicate program status, risks, and outcomes to stakeholders and management; inform decision-making through clear narratives and data-backed recommendations.
• Remove operational barriers through hands-on problem-solving to deliver immediate results.
• As a Program Manager, contribute to a culture of operational excellence, innovation, and continuous improvement.

Basic Qualifications

• 3+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams
• Bachelor's degree in Engineering (any domain), Operations, Business Administration, or a related field
• Experience implementing repeatable processes and driving automation or standardization
• Experience managing program delivery and communicating results to stakeholders
• Experience delivering results for cross-functional initiatives with process improvements, automation, and analysis
• Experience supporting execution of project plans with multiple teams in support of business goals

Preferred Qualifications

• Experience within a distribution center, logistics, or manufacturing environment
• Experience in capacity planning, operations planning, business analysis or similar
• Proficiency in data analysis tools and business intelligence platforms

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, TN, Nashville - 66,800.00 - 116,800.00 USD annually
USA, WA, Bellevue - 82,700.00 - 129,800.00 USD annually

Posted: October 8, 2026 (Updated about 12 hours ago)