Operations Excellence Program Manager

Amazon

Nashville (TN)

On-site

USD 67,000 - 117,000

Full time

7 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

RSUs

Job summary

Amazon's Reliability, Maintenance & Engineering (RME) team seeks a Program Manager in Central RME to drive initiatives that optimize operational capacity and network performance. You will execute programs across RME, non-RME stakeholders, and Operations teams to deliver measurable improvements and standardized practices.

Responsibilities include capacity modeling, reporting, data analytics, and creating program artifacts.

Qualifications

3+ years of program or project management experience.
Experience using data and metrics to determine and drive improvements.
Experience working cross functionally with tech and non-tech teams.
Bachelor's degree in Engineering (any domain), Operations, Business Administration, or a related field.
Experience implementing repeatable processes and driving automation or standardization.
Experience managing program delivery and communicating results to stakeholders.
Experience delivering results for cross-functional initiatives with process improvements, automation, and analysis.
Experience supporting execution of project plans with multiple teams in support of business goals.

Responsibilities

Drive cross-functional programs, projects, and initiatives impacting operations; develop solutions collaboratively with RME, non-RME, and Ops stakeholders.
Partner with RME, non-RME, and Ops stakeholders to conduct root cause analysis, eliminate operational barriers, and deliver continuous improvement initiatives across the network.
Maintain and update capacity models including data inputs, methodology documentation, and output validation to support capacity utilization goals.
Develop a robust reporting mechanism that provides actionable insights at both the organization and individual process levels.
Use analytics for data-driven decision-making; monitor performance and escalates issues requiring corrective actions.
Create and maintain program artifacts including business requirement documents, initiative plans, and status reports.
Implement standard work practices that improve key business metrics and translate lessons into standards across assigned sites or programs.
Communicate program status, risks, and outcomes to stakeholders and management; inform decision-making through clear narratives and data-backed recommendations.
Remove operational barriers through hands-on problem-solving to deliver immediate results.
As a Program Manager, contribute to a culture of operational excellence, innovation, and continuous improvement.