Program Manager, Central Shared Services & RME

Amazon Inc.; Nashville (TN); On-site; USD 75,000 - 131,000; Full time

Job summary

Amazon Worldwide Operations seeks a Program Manager to own and deliver strategic and cross-functional programs within the Reliability Maintenance Engineering space.

You will lead a team of planners, drive proactive maintenance, coordinate with external providers, and report progress to senior leadership. This role emphasizes data-driven improvements, scalable solutions, and strong cross-team collaboration.

Qualifications

• 3+ years of team management experience.
• 3+ years of program or project management experience.
• 3+ years of cross-functional collaboration with tech and non-tech teams.
• 3+ years delivering cross-functional projects.
• Experience using data and metrics to identify improvements.

Responsibilities

• Manage a team of maintenance planners to drive proactive maintenance across all field RME customers.
• Manage new and existing programs for several Shared Service Planning business units, drive preventive maintenance per SLA across multiple organizations.
• Collaborate with external providers, customers, and partner teams to craft and deliver scalable solutions.
• Partner with other program managers to secure resources, scope efforts, set milestones and drive delivery.
• Own program communication, accelerating progress by crisp decisions and escalating blockers as appropriate.
• Influence design and development of strategic processes.
• Work with program managers and business leaders to communicate and impact critical business initiatives.
• Develop, implement, and govern KPI reporting for a portfolio of programs.
• Engage other Amazon business units globally to share best practices and improve end-to-end outcomes.
• Manage post-launch support plans and look for opportunities to improve program quality.
• Travel domestically up to 50%.

Skills

Team management

Program/project management

Cross-functional collaboration

Data-driven decision making

Experience with tech and non-tech

Tools

SQL

Data mining tools

Reporting tools

Job description

Amazon Worldwide Operations seeks a Program Manager to own and deliver strategic and cross-functional programs within the Reliability Maintenance Engineering space.

You will lead a team of planners, drive proactive maintenance, coordinate with external providers, and report progress to senior leadership. This role emphasizes data-driven improvements, scalable solutions, and strong cross-team collaboration.