Operational Controls Manager

Embrace Pet Insurance; United States; On-site; USD 82,000 - 103,000; Full time

Benefits offered by this job

Comprehensive health insurance

Life Insurance

Disability insurance

Parental leave

Health Savings Account

Flexible Spending Accounts

Retirement savings plan

Personal Paid Time Off

Paid holidays and Wellness Day off

Commuter Benefits

Group Pet Insurance

On the job training

Employee Assistance Program

Pet friendly office environment

Job summary

Independence Pet Holdings, a leading corporate holder of pet health brands, is seeking a dedicated Compliance professional in the United States. You will maintain knowledge of evolving regulations, perform risk assessments and audits, and drive corrective actions across operations to protect customers and pets.

You will partner with leadership to implement compliant policies, respond to incidents, and train teams on regulatory requirements.

Qualifications

• Knowledge of industry regulations and changes.
• Ability to perform risk assessments and audits.
• Strong communication with leadership and teams.

Responsibilities

• Maintain knowledge of regulations and mitigate compliance risks.
• Perform risk assessments and audits of operations.
• Respond to compliance questions and incidents.
• Develop corrective action plans and train staff.
• Coordinate regulatory reviews and audits with regulators.
• Communicate outcomes to leadership.
• Ensure policies align with regulatory standards.

Skills

Regulatory knowledge

Risk assessment

Compliance training

Auditing

Incident response

Job description

Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.

We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well‑being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi‑brand and omni‑channel approach include our own insurance carrier, insurance brands and partner brands.

• Maintains and applies knowledge of regulations and regulatory changes relevant to the industry and the organization. Works with business relationship owners and vendors to train, educate, mitigate compliance risks, and drive industry best practices.
• Ensures regulatory standards are applied to organizational policies, procedures, and/or products.
• Performs risk assessments on operational areas with regulatory lines of business. Contributes to monitoring and auditing workplans. Conducts monitoring, auditing, and surveillance of operational functions, reports results to stakeholders, and takes compliance actions in response to findings.
• Responds to compliance related questions, complaints, and incidents.
• Works with stakeholders to develop corrective action plans.
• Facilitates organizational compliance training on general compliance and other topics required by regulation.
• Manages timelines and deliverables, coordinating, and evaluating internal responses. Analyzes and communicates business impact and potential risks to leadership.
• May identify areas of non‑compliance.
• May develop relationships with regulators and respond to inquiries, surveys, and audits, as requested.
• Performs other duties and responsibilities as assigned.

Compensation

Base pay range: $82,275 – $102,843 per year. This is the range we reasonably expect to pay at hire. Placement within the range depends on job‑related factors such as experience, skills, and certifications. This position is not eligible for bonus or incentive pay. Base pay is one part of a total rewards package that includes the benefits listed below.

All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:

• Comprehensive full medical, dental and vision Insurance
• Basic Life Insurance at no cost to the employee
• Company paid short‑term and long‑term disability
• 12 weeks of 100% paid Parental Leave
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• Retirement savings plan
• Personal Paid Time Off
• Paid holidays and company‑wide Wellness Day off
• Paid time off to volunteer at nonprofit organizationsPet friendly office environment
• Commuter Benefits
• Group Pet Insurance
• On the job training and skills development
• Employee Assistance Program (EAP)

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